Internal Account Manager

About the company

Exclusive Networks is a worldwide specialist in cybersecurity go-to-market services, supporting partners and end customers with a broad mix of products and services. With a presence in more than 45 countries and the ability to support clients in over 170 countries, the company combines strong local market knowledge with the reach and consistency of one global organization.

Its vendor lineup is carefully selected to include major industry leaders. The company’s service offering spans managed security, specialist technical certification, and training, while adapting to fast-changing technologies and evolving business models.

The organization is driven by the goal of making a positive impact, strengthening a trusted digital world, and helping employees develop their full potential.

Role overview

The Internal Account Manager will provide operational and partner support within the cybersecurity distribution environment. This position acts as a central link between channel partners and internal teams, handling partner queries, quotations, order processing, and support after orders are placed. The role demands precise execution, strong compliance with service-level targets, and thorough record-keeping in the CRM system.

This position reports to the Regional Manager.

Key responsibilities

• Act as the main operational contact for assigned channel partners, ensuring communication remains professional, prompt, and consistent.
• Handle partner requests within the two-hour service-level commitment and maintain a high standard of service.
• Draft, check, and release pricing quotations accurately in line with approved commercial rules and internal procedures.
• Coordinate order submission activities while ensuring accuracy, completeness, and policy compliance.
• Keep partners informed about order progress, stock position, and expected delivery schedules.
• Update CRM records accurately and consistently, including partner opportunities, activities, and pipeline information.

Qualifications and experience

The ideal candidate should have matric and at least two years of experience in account management, sales support, or a comparable position. Background in IT distribution, channel sales, or vendor management is considered an advantage. Familiarity with cybersecurity vendor products and related processes is also beneficial.

Strong communication skills are essential, along with the ability to engage professionally with both internal and external stakeholders. The role also requires solid organizational and prioritization abilities, the capacity to manage several tasks at once in a busy environment, and a careful eye for detail when handling quotations, orders, and system records.

Equal opportunity and data protection

Exclusive Networks states that it is an equal opportunity employer and values applicants from diverse backgrounds and experiences. Hiring decisions are based on qualifications, merit, and business needs rather than protected characteristics such as race, religion, color, national origin, gender, sexual orientation, or disability status.

Applicants are also asked to review the company’s recruitment data protection policy before submitting their information.