Hotel Cleanliness Expert (Housekeeping Coordinator)

Role overview

This full-time housekeeping coordination role is based in Doha, Qatar, at a luxury hospitality property. The position sits within the Housekeeping & Laundry function and is classified as a non-management role. The successful candidate will help keep room inventory accurate, coordinate room readiness, and support smooth daily housekeeping operations while delivering the brand’s luxury service standards.

Key duties

• Review sold-room reports, confirm room conditions, identify mismatches, prioritize cleaning, and keep the status of departing guest rooms updated.
• Support the housekeeping leadership team with day-to-day operational tasks.
• Coordinate closely with Engineering, Front Office, and Laundry teams to keep room servicing on track.
• Record room discrepancies, work with the Front Desk to close issues, and ensure accurate room status communication.
• Prepare and share room assignments with housekeeping associates.
• Track rooms marked “Do Not Disturb” and keep the list current.
• Make sure vacant dirty rooms are cleaned within the required timeframe and assign rush rooms as needed, including rooms that were previously on the “Do Not Disturb” list.
• Complete all required housekeeping documentation and paperwork.

Standards and conduct

• Follow company policies, safety rules, and security procedures at all times.
• Report maintenance issues, hazards, accidents, or injuries promptly and complete any required safety training or certifications.
• Maintain a polished uniform, professional appearance, and strict confidentiality of company information.
• Protect company property and assets.
• Greet guests warmly, respond to service needs proactively, and thank guests sincerely.
• Work to quality standards and support a positive team environment built on respect and cooperation.
• Use clear, professional communication and prepare written records accurately.
• Use computers to enter and retrieve work-related information.
• Be able to stand, sit, or walk for long periods and handle objects up to 10 pounds without assistance.
• Take on other reasonable duties assigned by supervisors.

Preferred qualifications

A high school diploma or GED is preferred. Applicants should have at least one year of relevant work experience. No prior supervisory background is required, and no license or certification is needed.

Employer values

The employer promotes equal opportunity and welcomes candidates from all backgrounds. The organization emphasizes diversity, inclusion, and non-discrimination, including protection against discrimination based on disability, veteran status, or other legally protected characteristics. The workplace culture is centered on luxury service, teamwork, creativity, thoughtfulness, and compassion, with a focus on delivering exceptional guest experiences and upholding the brand’s Gold Standards, Employee Promise, Credo, and Service Values.