Helpdesk and Desktop Support Engineer

Role Overview

Delteq Pte Ltd is hiring a Helpdesk and Desktop Support Engineer for a permanent, full-time position in Singapore. The role centers on supporting end-user computing, maintaining IT services, and keeping core infrastructure available and secure.

Compensation and Benefits

• Monthly pay is offered in the range of USD 3,500 to USD 4,500.
• Full medical coverage for the employee’s family will be provided.

Qualifications and Experience

Applicants should hold a Certificate or Diploma in an IT-related discipline. The role calls for at least 3 years of experience, and the profile also references 3–5 years of hands-on work in project delivery and presales.

Work Schedule

The standard working hours are Monday to Friday, from 9:00 AM to 6:00 PM. The selected candidate must also be available on call outside office hours, including weekends and public holidays, for urgent incidents.

Key Duties

• Set up, maintain, support, troubleshoot, install, and configure laptops, notebooks, desktop PCs, monitors, tablets, anti-malware tools, operating systems, office productivity software, Adobe Acrobat, and related client connectivity.
• Handle managed service activities such as incident management, service requests, problem resolution, change requests, configuration tasks, and reporting.
• Support helpdesk operations across servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, and firewalls while maintaining 24/7 availability.
• Diagnose issues affecting PCs, devices, networks, and servers, then deliver both immediate fixes and longer-term solutions.
• Verify that backup and restoration jobs are completed correctly every day.
• Review the existing IT environment, identify weaknesses, and recommend or implement improvements and safeguards.
• Monitor system and network usage trends to improve availability, resilience, and security.
• Configure VIP devices and internet access, resolve urgent issues, and ensure mobile and other devices can receive email properly.
• Manage server, storage, application, disaster recovery, audiovisual, and security infrastructure operations on customer premises or in the cloud.
• Support the implementation of IT controls, policies, processes, and audit-compliance measures.
• Maintain continuous service delivery by tracking SLAs and monitoring day-to-day system performance.
• Review the wider information and systems landscape across the group and drive infrastructure improvements that strengthen business outcomes and reduce risk.
• Carry out rack mounting, operating system installation, and PC cloning.
• Manage software licensing, hardware and software inventories, asset tagging, and cable patching and labelling for network ports and end-user devices.
• Handle vendor coordination and submit monthly fixed-asset updates end to end.
• Prepare and submit weekly status reports.

Requirements

• Strong practical knowledge of troubleshooting PCs, networks, and servers.
• Experience with Windows Server Active Directory domain services, including administration, troubleshooting, health checks, and tuning.
• Background in implementing and maintaining backup solutions.
• Ability to work independently and find solutions using both online and offline resources.
• Clear communication and strong interpersonal skills.
• Good analytical thinking and problem-solving ability.
• Organized, proactive, and self-driven, with the ability to work with little supervision and contribute as a team member.
• HPE ASE certification is mandatory.

Additional Information

The role involves full-time permanent employment. The job description also mentions responsibilities across customer premises and cloud environments, along with support for infrastructure operations, asset management, and reporting.

Note

Applicants should be prepared for urgent support needs outside regular business hours, including weekends and holidays.