Help Desk Coordinator (Arabic Speaker)

Role purpose

This position supports the Operations and Property Management teams by handling helpdesk and administrative tasks that keep daily work running efficiently. The role involves accurate record-keeping, prompt communication, and regular reporting, all while following company procedures. Because the job requires contact with tenants, vendors, and internal teams, strong Arabic and English communication is essential.

Helpdesk and operational support

• Receive incoming helpdesk calls, emails, and service requests, and handle them professionally and without delay.
• Enter requests into the helpdesk platform, follow their progress, and make sure they are closed within the expected timeframe.
• Work with internal departments and external service providers to get maintenance and operational tasks completed.
• Bring unresolved complaints, service issues, and operational concerns to management when escalation is needed.
• Answer tenant and employee questions in both Arabic and English and provide administrative support as required.
• Keep stakeholders informed about request progress and service updates.

Administration and office coordination

• Assist Operations Managers, Property Managers, and Assistant Property Managers with routine administrative work.
• Maintain organized electronic and paper records, databases, and filing systems.
• Help manage calendars and schedules so operational activities are coordinated smoothly.
• Track office supplies, monitor stock levels, and arrange replenishment when needed.
• Support daily office coordination and help resolve operational issues as they arise.

Documentation and reporting

• Update and manage SOPs, operational manuals, and shared-drive files.
• Ensure property and operational documents are current, accurate, and stored properly.
• Prepare daily, weekly, monthly, and ad hoc reports as needed.
• Maintain transmittal records, attendance logs, leave records, and other operational documentation.
• Support document control and records management activities.

Coordination and liaison

• Coordinate with internal teams such as HR, Finance, Procurement, and IT, as well as with outside service providers.
• Assist and coordinate with support staff including drivers, cleaners, and office assistants when required.
• Act as a communication link between tenants, service providers, and management, especially when Arabic-language support is needed.
• Take on any other tasks assigned by management.

Performance expectations

• Requests should be logged and closed on time.
• Service requests must be tracked and reported accurately.
• Monthly inventory and operational reports should be submitted promptly.
• SOPs and operational records must remain current.
• Operational concerns should be coordinated and resolved effectively.

Qualifications and experience

A diploma in any subject is required, with administration or business administration preferred. An office management certification is considered an added advantage. The position calls for at least 3 years of experience in helpdesk coordination, administration, or operations support. Experience in property management, facilities management, or service coordination is preferred.

Skills and knowledge

• Strong spoken and written Arabic and English
• Helpdesk workflow coordination
• Administrative process management
• ERP or CAFM system exposure
• Use of helpdesk platforms
• Advanced Microsoft Office proficiency
• Clear communication and stakeholder handling
• Strong organization and multitasking
• Attention to detail
• Customer service orientation

Job challenges

• Handling a large number of service requests and urgent issues.
• Coordinating across several departments and external providers.
• Maintaining service standards and response times in a busy operational setting.