Guest Service Agent

About the Company

Minor Hotels is a major accommodation group in Australasia, with more than 70 properties in the region and a worldwide network of 560 hotels and resorts across over 58 countries. Its portfolio includes Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, with properties spread across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Working for Minor means joining a fast-growing global business with many opportunities to learn, progress, and succeed.

The organisation places strong value on its people and focuses on building capability, career development, and a supportive team culture where exceptional guest experiences are the priority.

Role Overview

Oaks Sunshine Coast Oasis Resort is hiring a casual Guest Service Agent who enjoys delivering excellent service and creating a welcoming environment for guests. The role is centred on helping guests feel comfortable from arrival to departure, offering a smooth check-in and check-out experience, and sharing useful information about local attractions and dining options.

Key Duties

• Greet arriving guests in a warm, professional way and manage check-in efficiently while responding to immediate questions or requests.
• Communicate clearly and politely with guests, teammates, and stakeholders through face-to-face interactions, phone calls, and email.
• Handle reservations, amendments, and special requests accurately by using property management systems to keep bookings and availability organised.
• Serve as a key contact during the guest stay by providing quick support, resolving concerns, and suggesting personalised recommendations to improve the overall experience.

Shift Pattern

This role operates on a rotating roster from Monday through Sunday. Scheduled shifts fall between 6:00 am and 10:00 pm, and the pattern may change based on business needs.

Pay Details

Hourly rates are listed before superannuation. Pay is $33.38 per hour Monday to Friday, $40.05 per hour on Saturday, and $46.73 per hour on Sunday.

Candidate Profile

The ideal applicant will have experience in a hotel, hospitality, or other customer-facing environment and be confident in delivering high-quality service. Strong verbal and written communication skills are important, along with a proactive approach, a positive attitude, and the ability to resolve guest issues efficiently.

A polished professional presentation and a willingness to work weekends, public holidays, and varying shifts are essential.

Additional Information

Minor Hotels offers a range of benefits aimed at supporting professional growth, wellbeing, and work-life balance. These include learning and development opportunities, discounted stays at Minor Hotels in Australasia, family and friend hotel discounts, international accommodation savings across the hotel group, cashback and retail discounts at more than 400 retailers in Australia and New Zealand, reduced-price entertainment and activities, health insurance and workplace banking offers, parental leave, birthday leave, and employee assistance and wellness support.

Applications are only being accepted from candidates with the legal right to work in Australia or New Zealand.

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