Guest Room Attendant

About the employer

Accor describes itself as a global hospitality group that values individuality, encourages learning, and supports career growth. The organization emphasizes purposeful work, personal development, and the chance to be part of a wide-ranging hotel brand network.

Role overview

The Guest Room Attendant is responsible for keeping guest rooms, corridors, and storage spaces clean, well-presented, and aligned with the hotel’s hygiene, quality, and brand standards.

Key duties

• Clean and maintain guest rooms, corridors, and storage areas, including sweeping, mopping, vacuuming, carpet shampooing, curtain cleaning, and dusting/polishing furniture, fixtures, and fittings.
• Prepare beds properly and ensure rooms are arranged neatly and to the expected presentation standard.
• Inspect each assigned room after cleaning, confirm that all tasks are complete, and carry out any final touch-ups before marking it ready.
• Replenish guest toiletries, linen, supplies, and in-room and bathroom advertising materials according to room-type standards.
• Clear waste from guest rooms and public areas, empty bins, and move refuse to the designated collection point.
• Notify the Housekeeping Supervisor immediately about maintenance defects, damaged property, or missing amenities.
• Support daily room assignment and allocation activities.
• Handle lost-and-found items according to the correct hotel procedure.
• Perform deep-cleaning assignments and other special housekeeping tasks as requested.
• Process guest laundry in accordance with hotel policy.
• Assist with routine stock counts for equipment and supplies.
• Protect guest room access and keys at all times by following security procedures.
• Escalate any suspicious people or items to the supervisor without delay.
• Comply with health, safety, and hygiene rules, including proper use of cleaning chemicals and personal protective equipment.

Requirements

• A certificate or diploma in hospitality or a similar field is an advantage.
• Prior housekeeping experience in a hotel setting is preferred.
• Working knowledge of cleaning methods and hygiene standards is needed.
• Strong eye for detail and good organizational ability.
• Capable of working on your own as well as with a team.
• Good communication skills and a positive approach to work.
• Willingness to work shifts, weekends, and public holidays.

Additional information

The role comes with access to a global employee benefit card that provides discounted rates for you and your family across Accor properties. Employees can also use learning programs through the company’s Academies, participate in corporate social responsibility initiatives such as Planet 21, and grow through national and international career advancement opportunities.

The working culture is described as warm, personal, and guest-focused, with an emphasis on meaningful interactions and a professionally rewarding environment.

About the team and workplace

Accor presents its teams as “Heartists,” meaning people who place care and passion at the center of their work. The organization seeks colleagues who enjoy creating heartfelt hospitality and building genuine connections with guests and co-workers.