Guest Relations Team Leader

About the Role

JW Marriott in Doha is looking for a Guest Relations Team Leader to support smooth guest service delivery in a luxury hotel environment. The role focuses on helping guests with information, coordinating with internal teams, and making sure service issues and special requests are handled promptly and professionally.

Key Responsibilities

• Provide guests with details about hotel facilities, services, operating hours, nearby attractions, and activities in the area.
• Connect with the right department or team member, such as Bellperson, Front Desk, Housekeeping, Engineering, or Security/Loss Prevention, to resolve guest concerns, requests, or complaints.
• Track guest requests and follow up to confirm they have been completed to the guest’s satisfaction.
• Take, log, and pass on messages accurately and clearly.
• Handle special needs and unique guest requests with care and attention.
• Inform the appropriate staff about VIP arrivals so welcome amenities and escort arrangements can be prepared.

Work Standards and Conduct

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe conditions to management.
• Keep uniform and personal presentation neat, clean, and professional.
• Protect confidential information and company property.
• Welcome every guest in line with company standards and respond proactively to service needs.
• Communicate clearly and professionally, including on telephone calls using proper etiquette.
• Build positive working relationships and support teammates in achieving shared goals.
• Meet quality assurance standards and expectations.
• Contribute ideas, tools, or process improvements that can raise efficiency, quality, safety, productivity, or reduce costs.
• Be able to stand, sit, or walk for long periods or an entire shift.
• Handle light physical tasks such as moving, lifting, carrying, pushing, pulling, or placing items up to 10 pounds without assistance.
• Perform additional duties as assigned by supervisors.

Preferred Qualifications

This role typically requires a high school diploma or GED equivalent. No prior related work experience is required, and supervisory experience is not necessary. No license or certification is needed.

About JW Marriott

JW Marriott is part of Marriott International’s luxury portfolio and is known for creating exceptional hospitality experiences in distinctive destinations around the world. The brand emphasizes genuine care, training, development, recognition, and a strong sense of teamwork. Marriott International also promotes equal opportunity and an inclusive workplace that values people from diverse backgrounds.

Additional Information

Job number: 26074893

Job category: Rooms & Guest Services Operations

Location: Conference Centre Street, West Bay, Doha, Qatar

Schedule: Full time

Remote work: No

Position type: Non-management

Company commitment: Equal opportunity employment and non-discrimination on protected grounds, including disability and veteran status, as applicable by law.

Brand Philosophy

Marriott Hotels aim to deliver thoughtful, forward-looking hospitality while maintaining a familiar and comfortable guest experience worldwide. JW Marriott’s luxury philosophy centers on putting associates first so that guests can be treated exceptionally, with a focus on holistic well-being, learning, recognition, and genuine service.