Guest Experience Expert (Bell, i-Job Program)

Role overview

This full-time, non-management role sits within Rooms & Guest Services Operations at a hotel in Singapore. The position supports Concierge and Bell operations on a day-to-day basis, with a strong focus on guest satisfaction, comfort, and maintaining a polished front-of-house area. Service is expected to be warm, professional, and consistently delivered with a smile.

Core duties

• Assist guests, including opening car doors when a doorman is not available.
• Keep the Marriott and Singapore flags clean and in proper condition, and escalate any issues to the Bell Captain and Front Office Managers.
• Handle daily concierge and bell responsibilities such as sharing local attraction details, helping with restaurant and attraction reservations, arranging ground transport, and guiding guests to the Front Desk.
• Welcome arriving guests courteously and escort them in a respectful manner.
• Support departing guests with transport arrangements or luggage storage needs.
• Treat guest belongings with great care while managing luggage, packages, messages, mail, and parcels for both in-house and external guests.
• Manage short-term and long-term luggage storage and keep the forecourt traffic flowing smoothly when the doorman is absent.
• Record completed guest requests in the Bellman Movement Log.
• Work closely with Front Desk and At-Your-Service teams to coordinate luggage deliveries, room moves, and other ad hoc tasks.
• Attend daily briefings and 15-minute training sessions.
• Carry out doorman duties when assigned by the Bell Captain or Front Office Managers.
• Update the function sheet on the notice board when Bell Captains are unavailable.
• Keep the concierge counter, bell stand, and hotel lobby tidy and orderly.
• Look after operational equipment, ensure trolleys are polished each night, and flag low stock requirements to the Bell Captain.
• Understand and follow hotel safety features and procedures.
• Maintain effective communication with other departments and support service standards that reflect the hotel's corporate image.

Cash handling and compliance

• Process payments in line with accounting procedures and property policies.
• Follow cash-control and audit rules, including blind drops and other required controls.
• Count the bank at the end of the shift, complete cashier reports, resolve any mismatches, secure receipts, and lock away the bank properly.
• Obtain the assigned bank, verify contracted amounts, manage change for expected business levels, and keep the bank secure at all times.
• Move the bank to and from the workstation according to security requirements.
• Set up the cashier station with the needed supplies, forms, and reference materials, and keep the area clean throughout the shift.
• Work in accordance with LSOP guidelines and other established procedures.

Program and other information

This is part of Marriott's Integrated-Job (i-Job) program, which includes rotation across several Front Office areas such as Front Desk, Call Centre, Bell, and Executive Lounge. Additional expectations include maintaining grooming standards, following departmental and corporate policies, and carrying out any other duties assigned from time to time.

Employer background

Marriott International emphasizes equal opportunity and a workplace where people from different backgrounds are welcomed and valued. Marriott Hotels focus on thoughtful, forward-thinking hospitality, while JW Marriott highlights luxury service, associate care, training, development, recognition, and holistic well-being as part of its guest experience philosophy.

Location and schedule

The role is based at 320 Orchard Road, Singapore, Singapore, 238865. The schedule is full time and the position is not remote.

Job details

Job number: 26068744. Position type: Non-management.

Requirements

• GCE 'N' level or an equivalent minimum qualification.
• 1 to 2 years of experience in hotel concierge or bell operations such as Bell Captain, Senior Bellman, or Bellman is preferred, though applicants without direct experience are also welcome.
• Ability to handle cash transactions accurately and carefully.
• Working knowledge of Singapore city locations.
• Strong communication and interpersonal ability.
• Good teamwork and coordination skills.
• Able to begin work on short notice.