General Manager

About the Role

Adrian Dunne Pharmacy, recognized as one of Ireland's Best Workplaces in 2023, is seeking an enthusiastic and experienced General Manager for its Ashbourne branch. This is a full-time, onsite position reporting to the Group Retail Manager. We are an Irish-owned pharmacy group with 13 branches, committed to providing excellent customer care and making a positive impact in the communities we serve. If you are a motivated team player with a passion for customer service and leadership, we encourage you to apply.

Why Join Us?

• Be part of a workplace honored as one of Ireland's Best Workplaces 2023.
• Work within a supportive, community-oriented environment.
• Thrive in a fast-paced, collaborative culture built on trust and respect.
• Benefit from ongoing learning and development alongside experienced colleagues.
• Join a professional and friendly team dedicated to exceptional customer service and mutual support.

Responsibilities

• Oversee daily branch operations, including staff and inventory management.
• Conduct daily team huddles to ensure alignment and motivation.
• Spearhead community engagement activities and initiatives.
• Maintain high standards in sales, customer service, and overall care.
• Execute promotional campaigns, manage cash handling procedures, and ensure regulatory compliance.
• Manage all branch social media platforms, collaborating with the Marketing team for accurate and relevant content.
• Coordinate with teams on fundraising and in-store promotional events, such as makeup masterclasses.
• Prepare for quarterly store audits and implement any resulting action plans.
• Lead recruitment, onboarding, and staff mentoring processes.
• Ensure high standards of housekeeping and maintain a safe, healthy work environment.
• Create staff rosters and manage weekly timesheets using Softworks or similar systems.
• Collaborate with HR on recruitment, onboarding, performance reviews, and development plans.

Requirements

• Demonstrate a collaborative leadership approach with a proven ability to motivate and manage teams effectively, leading by example.
• While retail pharmacy experience is advantageous, it is not strictly required.
• Possess demonstrable experience in mentoring and developing staff.
• Exhibit a strong customer service orientation coupled with excellent communication abilities.
• Showcase commercial awareness and a target-driven mindset.
• Be resilient and possess strong people management skills.
• Maintain excellent organizational and time management capabilities.
• Have experience engaging with the community and supporting local initiatives.
• Uphold high standards in administration and store presentation.
• Minimum of 3 years of experience in retail management.
• Proficient in IT, including MS Word and MS Excel.
• Experience with retail management systems (e.g., TouchStore) is desirable.
• Familiarity with automated time and attendance systems (e.g., Softworks) is a plus.
• Be commercially astute and sales-focused.
• Fluent in English.

What We Offer

• A competitive salary package complemented by quarterly monetary incentives.
• Opportunities for recognition and reward days.
• Access to continuous learning and development programs.
• Employee discounts on products and services.
• Supportive wellbeing initiatives.
• Involvement in community engagement projects.
• Regular social events to foster team cohesion.
• A values-driven, people-centric organizational culture.

Additional Information

We are proud to be an equal opportunities employer. Flexibility in duties may be required based on business needs, and we appreciate adaptability.