General Manager, GTM (APAC)

About the company

Cyara is a global leader in AI-driven customer experience assurance, helping well-known brands deliver dependable, seamless interactions across voice, digital, messaging, and AI-enabled channels. Its platform supports the optimization of hundreds of millions of customer journeys each year, giving businesses the confidence to scale great customer experiences.

As enterprises move quickly toward agentic AI, Cyara positions itself as the trust layer that helps verify these interactions. By testing AI agents with AI agents, the company works to uncover hallucinations, confirm decisions, and check compliance before issues reach customers.

Joining Cyara means contributing to the future of customer experience, working with major global brands, and collaborating with a team focused on improving every customer interaction.

Role overview

Cyara is hiring a General Manager, GTM (APAC) to lead regional growth across the next stage of expansion. The role reports to the Chief Revenue Officer and sits within the wider leadership group. It is responsible for commercial execution across Australia, New Zealand, and key markets in Asia while keeping the region aligned with Cyara’s global direction.

The position covers regional growth, customer retention, strategic partnerships, and team leadership. The successful leader will manage the current regional team and also have room to expand it. This person will be expected to turn strategy into action, build a high-performing organization, and create disciplined execution that produces consistent, sustainable outcomes.

As Cyara strengthens its market position in customer experience assurance, this leader will play an important role in growing the APAC footprint, strengthening client relationships, and accelerating commercial performance.

Responsibilities

• Lead GTM execution across APAC, including Australia, New Zealand, and priority Asian markets.
• Drive regional revenue growth and overall commercial performance in line with company strategy.
• Own customer retention efforts and help deepen long-term client relationships.
• Develop and manage strategic partnerships that support market expansion.
• Lead an existing regional team and grow the organization as needed.
• Translate business strategy into clear plans and measurable execution.
• Create a disciplined operating rhythm that supports predictable and scalable results.
• Work closely with global leadership to maintain alignment with broader company priorities.
• Strengthen Cyara’s presence and influence across the APAC region.

Requirements

• Proven leadership experience in regional go-to-market, commercial, or general management roles.
• Strong ability to scale a business across multiple markets and geographies.
• Track record of leading teams and improving performance through structure and accountability.
• Experience turning strategy into execution and delivering measurable growth.
• Ability to build and maintain senior customer and partner relationships.
• Commercial judgment with a focus on sustainable, predictable outcomes.
• Comfort working with global leadership and aligning regional plans to company strategy.
• Experience in customer experience, technology, SaaS, or enterprise software is highly relevant.

Perks and benefits

• Competitive pay.
• Comprehensive benefits package.
• Flexible work options.
• Recognition programs.
• Focus on employee well-being.
• Supportive, collaborative, and inclusive culture.
• Opportunities for learning, growth, and high-impact work.

Culture, values, and inclusion

Cyara emphasizes a workplace where ideas are valued, learning is continuous, and people are supported to do their best work. The company highlights curiosity, collaboration, and personal growth, along with a strong commitment to inclusion and belonging.

Its DEIB approach is built around equal opportunity, respect, and a discrimination-free environment. Hiring and evaluation are based on merit and ability, regardless of protected characteristics such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition.

Cyara’s core values include delivering excellence, innovating boldly, acting with integrity first, and embracing curiosity.

Agency and application notes

Recruitment agencies are asked not to contact Cyara employees directly outside the Talent Acquisition team. Resume submissions from agencies are only accepted through the Cyara Agency Portal, and only when a valid fee agreement exists and the agency has been assigned the specific requisition by the Talent Acquisition team. Any submission made outside this process will be treated as Cyara property, and no fee will be paid if such a candidate is hired.

Cyara may use AI tools to support parts of hiring, including application review, resume analysis, response assessment, and checking for potential inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by people. Applicants may contact the company for more information about data processing.