Full Time Sales Associate

About the Role

This full-time Sales Associate position is based at Masonville Place in London, Ontario and reports to the Store Manager. The role offers $17.60 per hour plus commission. The hiring team is actively recruiting, and the position requires availability for 32 to 40 hours each week.

WOW! mobile boutique delivers a personalized wireless retail experience by helping customers choose from major Canadian carriers and a wide range of devices and accessories. The focus is on offering unbiased recommendations, strong customer service, and a high-quality in-store experience.

What You’ll Do

• Approach shoppers in the mall and guide them through the full sales process.
• Build and maintain a pipeline of prospects using the CRM system.
• Represent the brand in the mall and help create awareness and excitement.
• Provide tailored, impartial advice that reflects the company’s service promise.
• Work toward key performance goals and business targets.
• Deliver a high standard of customer experience at all times.
• Take part in coaching discussions and ongoing performance feedback.
• Handle inventory tasks, including receiving, recording, securing, and managing stock.
• Keep merchandising standards and store cleanliness consistently on point.
• Carry out daily operating tasks such as opening and closing the kiosk.
• Complete all assigned training modules and related tasks.
• Stay updated on promotions, products, services, and internal policies.
• Follow company procedures carefully and maintain strong integrity.
• Manage cash, point-of-sale, and inventory systems accurately.
• Work mall hours as required, including evenings and weekends.
• Balance multiple priorities and respond quickly in a fast-moving environment.
• Adjust comfortably to change and shifting needs on the floor.

What They’re Looking For

• Confidence starting conversations with mall visitors.
• Flexibility to adapt in a fast-paced retail setting.
• An authentic, customer-friendly approach.
• A commitment to personal and professional growth.
• Openness to coaching and feedback.
• Previous customer-facing experience in retail or hospitality using a point-of-sale system.
• Availability during mall hours, including evenings and weekends.
• Wireless retail or commission-based sales experience is considered an advantage.

What’s Offered

• Full-time schedule of 32 to 40 hours per week.
• Competitive pay plus uncapped commission.
• Coverage of 50% of the monthly wireless plan.
• Rewards and recognition tied to monthly and quarterly results.
• Group benefits package.
• Dedicated training and coaching to support growth and performance.

Physical Requirements

• Ability to lift between 30 and 50 pounds.
• Ability to remain standing for long periods.

Hiring Process

The recruitment process is designed to be fair, transparent, and people-focused. Applicants can expect a resume review that may use AI-assisted tools to identify relevant skills and minimum qualifications, followed by a brief video interview. Qualified candidates may then go through two interview stages: an initial phone or virtual interview and a second in-person store visit. Successful candidates must also complete a background check in line with applicable laws and regulations.

Additional Information

The company is committed to an inclusive and equitable hiring experience and encourages all qualified applicants to apply. WOW! mobile boutique is a multi-carrier wireless retailer and a joint venture between Rogers and Telus, operating under Match Transact Inc., with kiosks in 80 locations across Canada. The organization promotes diversity and is an equal opportunity employer.

All applicants in the recruitment process must consent to a criminal background check. The company is also certified as a Great Place to Work® in Canada and has been recognized among Canada’s top employers for trust in leadership, pride in work, and enjoyment of colleagues.

Trust is described as the foundation of the company’s innovation, agility, resilience, and efficiency. The employer states that people are the most important part of the business and that the company moves differently because of that belief. The French version of the posting repeats the same role details, responsibilities, requirements, benefits, hiring steps, and equal opportunity statements.

Version française

WOW! mobile boutique est un détaillant de produits sans fil multi-opérateurs, une coentreprise entre Rogers et Telus, opérant sous le nom de Match Transact inc. Elle possède des kiosques dans 80 endroits au Canada. L’entreprise se présente comme un employeur inclusif et équitable, certifié Great Place to Work® au Canada, et engagé envers la diversité et l’égalité des chances. Le processus de recrutement comprend l’analyse des candidatures, une entrevue vidéo, deux étapes d’entrevue et une vérification des antécédents criminels avec consentement des candidats.