Front Desk Receptionist

About Stella Stays

Stella Stays is creating a new kind of living experience by blending hospitality, design, and technology. Since launching in 2019, the company has grown quickly by offering fully furnished homes across MENA that can be booked online, are ready for immediate move-in, and come with essentials such as high-speed WiFi and premium amenities. The business is built for people who want a simpler, more flexible way to live, without the usual paperwork or hassle.

The team is made up of driven, fast-moving professionals who enjoy working in a high-growth environment where ideas move quickly and new things are built from the ground up. This is an opportunity to join a company focused on reshaping the future of hospitality and living.

Role Overview

Stella Stays is looking for a well-organized and detail-focused Front Desk Receptionist in Riyadh. This person will help keep daily operations running smoothly, support an excellent guest experience, and act as a key point of coordination between guests, service teams, vendors, and internal stakeholders.

Key Responsibilities

• Carry out daily move-in and move-out checks to confirm the property is ready and guests are satisfied.
• Track in-house supplies and monitor stock levels to ensure essential items remain available.
• Coordinate and oversee the cleaning and maintenance teams, including scheduling and quality control.
• Arrange repairs and maintenance work quickly to reduce inconvenience for guests.
• Prepare and follow daily, weekly, and monthly operational and guest feedback reports.
• Make sure property records, documentation, and quality standards are properly maintained.
• Respond to on-site guest needs in a professional and timely manner.
• Manage additional service requests and work with the appropriate service partners.
• Identify, coordinate, and negotiate with dependable vendors and service providers.
• Protect sensitive data and maintain strict confidentiality.
• Welcome visitors, clients, and partners while maintaining a polished and friendly front desk experience.
• Answer phone calls, route them correctly, and record messages accurately when needed.
• Handle incoming and outgoing parcels and mail.
• Keep the reception area clean, organized, and presentable.
• Support the team with miscellaneous administrative tasks as required.

Requirements

• A bachelor’s degree in Hospitality Management, Business Administration, or a similar discipline is preferred.
• Previous experience in operations and front desk work, ideally within hospitality, is required.
• Strong planning, coordination, and multitasking skills with careful attention to detail.
• Excellent verbal and written communication skills, along with strong interpersonal ability.
• Comfortable using property management systems and related software tools.
• Able to work independently, make practical decisions, and stay effective in a fast-moving environment.

Additional Information

The responsibilities listed are intended to describe the main nature of the role, but they are not complete. The position may involve other related duties assigned by management as needed.