- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Eligibility
- Experienced freelance training professionals with a luxury retail and customer experience background who can work onsite in Singapore and communicate effectively in Mandarin and English.
- Resume
- Required to apply
Where you'll work
Job description
About CXG
CXG is an international company that began in 2006 with two founders and has since expanded into a global operation. With 12 offices spanning four continents and activities in 70 countries, the team includes more than 160 professionals serving over 200 luxury brands. The company focuses on shaping customer experiences and helping premium and luxury businesses turn brand promises into stronger performance.
Role Overview
The organization is looking for a Freelance CX Trainer in Singapore to support learning and development initiatives for client teams in a fast-moving environment.
Key Responsibilities
- Work closely with the project team to keep training plans, deadlines, and schedules aligned.
- Understand client learning needs and shape training that creates real impact for their teams.
- Coordinate with the Project Manager to define training goals and arrange session timelines.
- Help design effective training content and program structures.
- Deliver classroom and online training, including retail programs, workshops, and coaching sessions, in a way that drives engagement and behavior change.
- Use interactive approaches such as discussion, demonstration, games, and storytelling to keep participants involved.
- Provide coaching support either on the shop floor or virtually.
Requirements
- Strong background in luxury retail, ideally in skincare, perfume, makeup, or other premium retail segments.
- At least 5 years of experience in service excellence, customer experience, and training-related work.
- Prior experience running classroom sessions, workshops, and frontline coaching on topics such as CX mindset, emotional selling, service excellence, and clienteling/CRM.
- Comfortable facilitating learning through multiple interactive teaching methods.
- Strong verbal and written communication skills in both Mandarin and English.
- Ability to create training materials and learning activities is an advantage.
Additional Information
This is a freelance contract opportunity based in Singapore and requires on-site work. The role is suited to professionals who can contribute to high-quality training delivery for luxury retail audiences.