Fraud Specialist

Role overview

We are looking for a proactive and meticulous Fraud Investigator to support the AirCover team in Singapore. The position focuses on spotting suspicious claims, reviewing questionable activity, and reducing fraud risk while still delivering a strong customer experience.

The ideal candidate will bring hands-on experience in fraud or risk investigations, claims handling, dispute resolution, insurance claims, or related case work. This role works closely with internal teams, customers, and external providers to identify, investigate, and resolve potentially fraudulent matters.

Fraud investigation and risk control

• Review suspicious claims and investigate activity that may indicate fraud.
• Look for patterns, trends, and new risk signals through detailed analysis.
• Escalate high-risk matters, suspected fraud networks, and concerning cases to leadership when needed.
• Support fraud prevention efforts and build awareness across the organization.

Claims assessment and case handling

• Own investigations from start to finish and decide claim validity in line with internal policies.
• Evaluate complex claims, disputes, and risk-related incidents.
• Examine documents and evidence to support investigation conclusions.
• Deliver accurate decisions quickly while staying aligned with company standards.

Customer and stakeholder communication

• Manage case-related communication through email, tickets, phone calls, and other channels.
• Reach out to customers, service providers, and third parties to collect information and verify claims.
• Work with internal teams to validate suspicious account behavior and fraud indicators.
• Share progress updates, findings, and recommendations with managers and stakeholders.

Reporting and documentation

• Prepare investigation write-ups, incident summaries, and supporting case records.
• Keep investigation files complete, accurate, and up to date.
• Help leadership with reporting on fraud trends and risk insights.

Process improvement

• Suggest ways to strengthen fraud controls and prevention processes.
• Support initiatives aimed at reducing fraud and protecting customers.
• Contribute ideas that improve efficiency and fraud detection performance.

Experience and education

The role calls for 2–3 years of experience in fraud investigation, risk investigation, claims assessment, insurance claims, dispute resolution, or crisis management. In addition, at least 2 years of customer service experience is required.

A bachelor’s degree is preferred in Business, Finance, Criminal Justice, Risk Management, Insurance, or a related discipline.

Additional information

This is a full-time contract role based onsite in Singapore.