Fraud Prevention Agent (Backoffice)

Role Overview

This position is a dedicated fraud defense function, not a customer support job. The role centers on spotting, reviewing, and stopping complex fraudulent behavior such as scams, account takeovers (ATO), and payment-related abuse, while staying aligned with compliance requirements and internal service-level timelines.

Key Responsibilities

• Investigate suspicious account activity in depth using tools such as device fingerprinting, IP review, and behavioral biometrics to uncover signs of social engineering.
• Own final decisions on high-risk funding and transaction cases by applying documented procedures and sound investigative judgment.
• Prepare detailed case records that clearly explain the reasoning behind decisions and create a strong audit trail for review and compliance.
• Handle large triage queues with a strong focus on accuracy and quality, making sure important alerts are not missed.

Qualifications

• At least 1 year of direct experience in fraud prevention, AML, or KYC in financial services or payments is required; general customer support experience does not replace this background.
• Must be able to pass a standard typing assessment; a benchmark of 45+ words per minute with strong accuracy is recommended.
• Ability to turn complex information into clear, professional written documentation is essential.
• A high school diploma is required. A college degree or vocational certification is an added advantage.

Behavior and Work Style

• You should be comfortable questioning surface-level customer interactions and identifying hidden inconsistencies or warning signs.
• The role demands careful, detail-focused work, since small mistakes can create meaningful financial exposure.
• Success in this environment depends on valuing accuracy and decision quality over raw case volume.

Success Factors

The ideal investigator understands the balance between applying strong controls against bad actors and keeping the experience smooth for legitimate members.

Performance is judged by the ability to reduce losses while preserving customer trust in the platform.

Additional Information

This is a back-office fraud prevention role based in Greater Portmore, Saint Catherine, Jamaica.