FCC Customer Review Manager

Role overview

The Bank of East Asia is hiring an FCC Customer Review Manager in Singapore to handle customer due diligence and financial crime compliance reviews across banking segments. The role focuses on KYC onboarding, periodic reviews, trigger-based assessments, source of wealth checks, screening alert handling, suspicious transaction escalation, and support for regulatory and internal compliance processes.

Key responsibilities

• Carry out full KYC onboarding, periodic, and trigger reviews either as a maker or checker, and approve cases for normal- and medium-risk financial institutions as well as retail and corporate banking customers.
• Complete KYC onboarding, periodic, and trigger reviews as a maker for high-risk financial institutions, retail, and corporate banking customers, then route them for the required approvals.
• Work directly with customers to collect the information and supporting documents needed for review.
• Identify higher-risk cases early, escalate them appropriately, and ensure the correct approvals are secured.
• Assess source of wealth evidence and draft clear, well-organized source of wealth narratives.
• Review and close daily name screening alerts.
• Investigate suspicious activity and submit Internal Suspicious Transaction Reports to the Financial Crime Compliance Department when required.
• Handle ad hoc checks raised by business units to determine whether a trigger review is needed.
• Complete ad hoc name screening requests received from other departments.
• Update FATCA and CRS status in the core banking system whenever necessary.
• Provide day-to-day advisory support to business units on KYC-related issues.
• Prepare ageing reports on overdue KYC reviews for escalation to branch management.
• Compile monthly KYC, transaction monitoring, and daily name screening statistics for the Financial Crime Compliance Department or Regulatory Compliance Department.
• Keep manuals and operating procedures current so they remain aligned with compliance expectations.
• Coordinate with internal and external stakeholders, including auditors, head office teams, and fraud monitoring operations, as needed.
• Take part in assigned projects and process improvement work.

Requirements

• A bachelor’s degree, university degree, or an equivalent qualification is required.
• At least 5 years of relevant experience in the financial services sector is needed.
• ACAMS or ICA AML certification is considered an advantage.
• Prior work reviewing transaction monitoring alerts is preferred.
• Strong understanding of MAS regulatory expectations, including MAS Notice 626, and ACIP best practices.
• Excellent analytical ability and a strong eye for detail.
• Self-driven, proactive, and capable of working independently.
• Strong spoken and written communication skills.

Additional information

This is a full-time onsite role based in Singapore. No salary, allowance, bonus, notice period, or number of openings was specified in the source.