Faculty Management Specialist

Role overview

The Faculty Management Specialist builds, develops, and oversees a reliable network of trainers, course developers, and subject matter experts so programmes can be delivered effectively and improved continuously. The position partners closely with the Products team, Operations team, and when needed the Sales team to make sure faculty are sourced, onboarded, deployed, engaged, and supported in the right way.

The job also contributes to programme quality, a stronger learner experience, and compliance with internal and regulatory expectations, including SSG requirements.

This opportunity is best suited to an experienced adult educator or training practitioner who has personally delivered training, achieved strong evaluation outcomes, and can assess, coach, and develop other faculty members to raise learning quality.

Faculty sourcing, selection, and appointment

• Identify, assess, and recommend appropriate trainers, course developers, and subject matter experts in partnership with programme owners and other internal stakeholders.
• Develop and maintain a dependable faculty pipeline to meet current and upcoming programme needs.
• Manage the selection workflow, including shortlist review, interviews, demo sessions, and evaluation of work samples.
• Work with programme owners and internal teams to judge suitability based on expertise, facilitation strength, adult learning exposure, industry relevance, professionalism, and programme fit.
• Support appointment and contracting activities, including documentation, contract terms, and engagement arrangements.

Faculty onboarding and engagement

• Plan and coordinate onboarding for new faculty members.
• Ensure new faculty are briefed on programme goals, learner profiles, delivery standards, internal processes, quality expectations, and SSG requirements.
• Keep faculty informed about programme updates, policy changes, delivery expectations, and relevant organisational news.
• Share updates and important requirements with faculty promptly and consistently.
• Arrange engagement sessions, briefings, knowledge-sharing events, and development activities for faculty.
• Build stronger faculty connection, alignment, and commitment through ongoing engagement.
• Develop professional, trusted relationships with trainers, facilitators, course developers, and subject matter experts.
• Engage faculty regularly to understand their needs, concerns, availability, growth interests, and support requirements.
• Serve as a main point of contact between faculty and internal teams to ensure clear communication, timely issue handling, and positive working relationships.

Faculty contract and information management

• Maintain faculty contract records, appointment status, and engagement details.
• Keep accurate records of programme allocations, certifications, qualifications, subject expertise, delivery background, and performance data.
• Support effective programme planning and faculty resourcing.
• Maintain proper records related to compliance status, performance concerns, follow-up actions, and resolution outcomes.

Faculty performance evaluation and quality assurance

• Observe faculty delivery to assess facilitation quality, learner involvement, and overall training effectiveness.
• Review performance using learner surveys, programme evaluation results, classroom observations, stakeholder feedback, and other quality measures.
• Check adherence to programme design, adult learning principles, delivery requirements, and organisational quality standards.
• Partner with the Products and Operations teams to address faculty-related issues that affect programme delivery, learner experience, or evaluation outcomes.
• Ensure faculty compliance with quality policies, systems, processes, and delivery standards, including SSG requirements.
• Use performance and compliance data to guide deployment decisions, capability development, and programme improvement initiatives.

Faculty non-compliance management

• Spot, record, and follow up on non-compliance issues such as breaches of quality policies, SSG requirements, programme standards, delivery expectations, or administrative processes.
• Handle performance or compliance concerns in a timely, fair, and structured way.
• Work with the relevant stakeholders to decide on next steps such as clarification, coaching, improvement plans, escalation, or future deployment recommendations.
• Monitor repeated compliance issues and suggest preventive measures to strengthen faculty governance and programme quality.
• Escalate serious or repeated non-compliance matters to management stakeholders when necessary.
• Support decisions on whether faculty should remain engaged, face deployment restrictions, or be replaced when issues continue.

Faculty coaching and capability development

• Provide coaching and constructive feedback to help faculty improve facilitation quality, learner engagement, delivery effectiveness, and evaluation results.
• Support faculty in strengthening adult learning practices, facilitation techniques, assessment methods, and approaches for handling diverse learner groups.
• Work with faculty who own intellectual property or subject matter expertise to improve course content.
• Identify capability gaps and recommend development opportunities that enhance programme quality and learner experience.

Programme quality and continuous improvement

• Collaborate with faculty and the Products team to review and enhance programme content, delivery methods, and learning experience.
• Support improvements aimed at raising learner feedback, evaluation scores, and overall programme effectiveness.
• Gather faculty input for programme reviews, curriculum updates, courseware improvements, and learning design enhancements.
• Identify recurring themes from faculty feedback, learner feedback, and programme evaluation data.
• Recommend practical changes that improve programme quality and learner outcomes.
• Work with faculty to raise overall programme evaluation results.
• Support programme updates when faculty performance, learner feedback, or evaluation data show opportunities for improvement.

Requirements

• ACLP certification is mandatory.
• DACE or DDDLP is an advantage.
• Hands-on experience delivering training, facilitation, or adult learning programmes.
• Strong learner evaluation results and a proven record of delivering effective learning experiences.
• Background in faculty management, trainer management, learning and development, or adult education.
• Solid understanding of adult learning theory, facilitation standards, training quality, and learner engagement.
• Ability to coach faculty in a constructive way and help improve delivery quality and evaluation outcomes.
• Exposure to SSG requirements, training administration processes, and adult education compliance expectations is preferred.
• Experience handling trainer, faculty, or vendor compliance issues is beneficial.
• Strong organisational, coordination, and documentation skills.

Additional information

This position requires close collaboration with multiple internal teams and a strong focus on governance, quality assurance, and continuous improvement. The role is intended for someone who can balance people management, compliance oversight, and programme enhancement while maintaining strong faculty relationships.