Facilities Manager – Business Development & Operations

Role overview

This position is focused on managing the commercial and operational performance of facilities while also supporting growth through strategic business development. The role blends hands-on facilities expertise with financial planning, market expansion, acquisitions, and the improvement of existing operations.

Commercial operations

• Own the day-to-day commercial results of facilities and operating assets.
• Use resources efficiently to improve profitability and overall operating performance.
• Track operational KPIs and introduce enhancements that strengthen service quality and control costs.
• Manage service agreements, relevant revenue channels, and operating expense structures where applicable.

Business development and growth

• Spot and assess new opportunities for business expansion, acquisitions, and development projects.
• Carry out feasibility analysis, due diligence, and risk reviews for prospective assets or contracts.
• Contribute to strategic planning for portfolio growth and entry into new markets.
• Develop and sustain strong working relationships with clients, partners, and other stakeholders.

Budgeting, forecasting, and financial control

• Prepare and oversee annual budgets for facilities and related business units.
• Build financial forecasts, variance reports, and performance summaries.
• Maintain accurate monitoring of operational spending and revenue outcomes.
• Find opportunities to reduce costs and improve financial efficiency.

Performance review and analysis

• Run periodic commercial reviews across the facilities portfolio.
• Evaluate profitability, operational effectiveness, and contract outcomes.
• Present actionable analysis and recommendations to senior leaders.
• Ensure daily operations stay aligned with broader business goals.

Facilities and technical oversight

• Apply technical facilities management expertise to support safe and efficient operations.
• Oversee maintenance, asset stewardship, and lifecycle planning.
• Ensure adherence to safety, regulatory, and technical requirements.
• Support planning for capital upgrades and refurbishment works.

Contract and vendor management

• Negotiate and administer major service contracts and commercial agreements.
• Review vendor delivery against SLAs and KPIs.
• Improve procurement and outsourcing approaches to balance cost and service quality.

Leadership and stakeholder coordination

• Serve as a key point of contact between operations, finance, and senior management.
• Prepare regular updates on business performance and growth initiatives.
• Coordinate across functions to achieve operational and commercial targets.

Qualifications and experience

A bachelor’s degree in Facilities Management, Engineering, Business Administration, or a similar field is required. The role calls for 7 to 12 years of experience in facilities management, operations, or commercial business functions. Candidates should bring strong capability in budgeting, forecasting, and financial analysis, along with proven exposure to business development, acquisitions, or portfolio growth.

Additional strengths

Applicants should have solid technical knowledge of facilities operations and asset management, strong commercial awareness, analytical ability, and excellent negotiation, communication, and leadership skills. Experience in multi-site or large-scale facilities environments is preferred, as is exposure to real estate, FM outsourcing, or integrated services businesses. Familiarity with CAFM platforms and financial management tools is also advantageous. Professional certifications such as IFMA, RICS, PMP, or an equivalent qualification are welcomed.