Executive, Product Management

About the role

Sephora is looking for an early-career product professional with strong analytical thinking to help shape the future of its beauty e-commerce experience in Southeast Asia. The role centers on customer relationship management (CRM) and customer experience, using data and technology to improve retention, grow customer lifetime value, and deliver more personalized interactions across digital touchpoints.

Sephora SEA operates across more than 8 countries, including Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, and Thailand. The business has 100+ stores and includes major flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur, and Pitt Street in Sydney. The region is expanding quickly through new stores and channels such as click and collect and marketplace.

What you will do

• Take ownership of the customer journey across Sephora’s web and mobile platforms, with a strong focus on CRM-led improvements.
• Build and prioritize the product roadmap for features that strengthen engagement, personalization, retention, and the broader customer journey, including top-funnel optimization.
• Define, coordinate, and track data products that support CRM and customer experience goals.
• Review customer performance indicators such as churn, repeat purchase behavior, and engagement, then identify where performance can be improved.
• Create detailed product requirement documents that clearly define the product direction and specifications.
• Study user behavior, funnel performance, and journey metrics to uncover insights, especially around customer segments and engagement patterns.
• Plan and run A/B tests and other experiments to validate ideas and improve the CRM and customer experience.
• Evaluate Data, AI, and ML tools that can strengthen CRM and customer experience initiatives.
• Work closely with CRM, Engineering, Data, UI/UX, Marketing, and Commercial teams to deliver product initiatives aligned to CRM and customer experience strategy.

What we are looking for

• A bachelor’s degree in Business, Computer Science, Engineering, Data Analytics, or a similar discipline.
• At least 2 years of experience in product management, e-commerce, digital marketing, or CRM program management.
• Strong analytical ability and hands-on comfort with tools such as Excel, SQL, Domo, and Power BI.
• Good understanding of user experience principles and digital customer journeys, with interest in retention and personalization.
• Exposure to CRM platforms and awareness of how data products can support CRM outcomes is an added advantage.
• Interest in AI/ML and how these technologies can solve practical product challenges.
• Strong verbal and written communication skills.
• A collaborative mindset and the ability to work well across teams and functions.

Culture and environment

Sephora emphasizes authenticity, inclusion, and belonging. The workplace is described as a community where differences are valued, a culture that supports learning and growth, and an environment where everyday work contributes to a meaningful impact.

Equal opportunity statement

Sephora is an equal opportunity employer. Hiring, training, promotion, and other employment decisions are made without discrimination, and the company is committed to maintaining an inclusive workplace for all employees.