Executive Director of Technology Operations

Role Overview

This leadership position is focused on steering the company’s technology operations end to end. The role connects strategy with execution, making sure systems, infrastructure, delivery processes, and day-to-day technology activities are aligned with business priorities, run efficiently, and can scale securely.

The Executive Director of Technology Operations will act as the key link between technology direction and operational delivery, with responsibility for operational discipline, governance, digital transformation, and collaboration across departments to support growth and innovation.

Core Responsibilities

Lead the design and execution of the technology operations strategy in line with company and technology goals.

Convert technology roadmaps into practical operating plans with clear, measurable results.

Improve execution across software delivery, infrastructure, cybersecurity, cloud operations, and IT service management.

Set up governance structures that support disciplined and effective delivery of technology initiatives.

Own the planning, delivery, and oversight of enterprise technology projects and programs.

Manage portfolios, budgets, resources, and priorities so the business receives maximum value from technology investments.

Ensure initiatives are completed on schedule, within agreed scope, and within budget.

Create executive-level dashboards and reporting tools that give leadership visibility into performance.

Build and standardize operating procedures, policies, and controls for technology functions.

Apply proven practices across SDLC, DevOps, ITSM, Agile, and project delivery methods.

Continuously streamline operations through automation and workflow improvements.

Maintain compliance with internal controls, governance standards, and regulatory obligations.

Oversee infrastructure, cloud environments, networks, and support operations across the enterprise.

Protect system uptime, growth capacity, reliability, and performance.

Strengthen service delivery through monitoring, incident response, and problem resolution.

Guide business continuity, disaster recovery, and resilience planning.

Work closely with cybersecurity teams to safeguard systems, applications, and data.

Identify, assess, and reduce risks tied to technology operations.

Ensure adherence to industry rules, security standards, and corporate governance requirements.

Define risk controls and escalation paths for critical operational issues.

Set and track technology KPIs, SLAs, and operational performance measures.

Use analytics to improve efficiency and support better decisions.

Prepare reporting frameworks for executive stakeholders.

Lead continuous improvement efforts based on business needs and operational findings.

Partner with product, engineering, IT, finance, HR, and other business leaders to keep operations aligned with priorities.

Support communication between technical teams and non-technical stakeholders.

Contribute to enterprise transformation efforts and technology-enabled growth initiatives.

Coordinate effectively across global technology teams.

Build, guide, and retain high-performing technology operations teams.

Strengthen leadership depth, succession planning, and talent development.

Promote accountability, innovation, operational excellence, and a culture of continuous improvement.

Encourage engagement and collaboration across the technology organization.

Qualifications

A bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Business Administration, or a related field is required. A master’s degree or MBA is preferred.

The role calls for at least 18 years of experience in technology operations, IT management, engineering operations, or similar areas, including 8 or more years in senior leadership positions.

Applicants should have demonstrated success managing large-scale technology organizations, digital transformation initiatives, and enterprise operations.

A strong background in software development operations, cloud infrastructure, cybersecurity, and technology governance is expected.

Experience in multinational companies or fast-growing technology-led organizations is an advantage.

Additional Information

This is a full-time, on-site position based in the United States.