Entertainment & Media Coordinator

Company overview

JB Hi-Fi is a well-known New Zealand retailer focused on helping customers find better ways to live, learn, work, and enjoy themselves. The business offers technology, consumer electronics, home entertainment, and appliances at strong value, with a reputation for knowledgeable service and a practical, hands-on culture.

The company serves customers through its store network, online channel, and commercial arm, JB Hi-Fi Business. It describes itself as a fast-moving workplace where teamwork, creativity, and diversity are valued, and it supports staff with training, development, and opportunities across the wider JB Hi-Fi Group.

Role overview

This position is a store-based leadership support role with a strong focus on the entertainment and media categories. The coordinator helps shape a high-performance culture and positive customer experience across the store while supporting the Store Management team in achieving store-wide goals.

Key duties

• Support the store in meeting sales and profitability goals.
• Make sure Media & Entertainment activities follow all required compliance and legal standards, with particular attention to safety, store procedures, and incident reporting.
• Work closely with colleagues to deliver a strong experience for customers shopping in-store and online.
• Protect pricing accuracy across the Media & Entertainment department.
• Train, coach, and assist sales team members on the department’s products and services.
• Ensure sales activity complies with legislation, including duties under the CGA and any other relevant laws.
• Help improve financial results through better inventory control, loss prevention, and management of controllable costs.
• Support daily store operations when needed.
• Keep building product knowledge and professional capability through online learning and other development options.
• Stay up to date with industry changes and market trends.
• Build productive working relationships with internal teams and outside stakeholders.
• Spot opportunities to improve the role further and share recommendations with management.

Experience and qualifications

Applicants should bring at least two years of retail operations experience, along with proven experience coordinating or supervising the work of a team.

Additional information

Applications are treated confidentially. JB Hi-Fi encourages people to apply even if they do not meet every requirement, and the company states that it is an equal opportunity employer committed to diversity and inclusion.

Why this role may appeal

• Fast-paced and engaging environment.
• Diversity, creativity, and ideas are valued.
• Competitive pay, with the possibility of sales commission and incentives depending on the role.
• Training and development opportunities across the wider group.
• Staff discounts across the JB Hi-Fi Group.
• 12 weeks of paid parental leave for eligible primary carers, plus a gift for new parents.
• Flexible working and hybrid arrangements for eligible roles.
• Employee Assistance Program offering counselling and wellbeing support for employees and their families.
• Workplace giving program supporting charity partners.
• Commitment to sustainability, including a goal of net zero carbon emissions by 2030.