Employee Relations Manager

About USP

The U.S. Pharmacopeial Convention (USP) is a non-profit scientific organization dedicated to improving global health by setting rigorous quality standards for medicines, dietary supplements, and food ingredients. USP collaborates with leading health and science experts worldwide to develop these standards. Our commitment to scientific excellence is underpinned by core values of fairness, integrity, and global collaboration. With over 1,300 professionals across twenty global locations, USP works to ensure the availability of safe, high-quality medicines globally. We champion inclusive scientific collaboration, recognizing that diverse expertise enhances our ability to develop trusted public health standards. USP fosters an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities, believing that broad participation in scientific leadership leads to stronger, more impactful global health outcomes. USP is an equal employment opportunity employer (EEOE), committed to fair, merit-based selection processes that allow diverse scientific talent to contribute to advancing public health solutions. We provide reasonable accommodations for individuals with disabilities and maintain policies that promote an inclusive and collaborative work environment.

Brief Job Overview

The Employee Relations Manager is tasked with cultivating a positive workplace atmosphere by overseeing employee relations initiatives, resolving workplace disputes, and ensuring adherence to labor laws and company policies. This position acts as a key advisor to both management and employees, promoting fairness, consistency, and engagement throughout the organization while reinforcing a strong compliance culture.

Your Impact at USP

As a vital part of our mission to enhance scientific rigor and public health standards, you will significantly contribute to increasing global access to high-quality medicines through our public standards and related programs. USP emphasizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems globally can depend on robust, tested, and internationally relevant quality standards. Furthermore, USP’s People and Culture division, in collaboration with the Equity Office, focuses on leadership and workforce development, equipping all employees with the necessary skills to build high-performing, inclusive teams. This includes providing training on equitable management practices and tools designed to foster engaged, collaborative, and results-oriented work environments.

Responsibilities

• Conduct thorough and confidential investigations into people-related issues, including behavioral concerns, policy violations, employee grievances, and workplace conflicts, ensuring timely resolution.
• Serve as the primary liaison with labor offices and regulatory bodies to guarantee compliance with statutory obligations and to manage any audits or inspections.
• Uphold strict adherence to all applicable labor laws, regulations, and internal Human Resources policies.
• Provide expert guidance to managers, in coordination with HR Business Partners (HRBPs), on managing investigation outcomes, implementing findings and recommendations, and executing related corrective and developmental actions.
• Regularly review and update employee relations policies and procedures to ensure they remain current and effective.
• Collaborate closely with HRBPs to manage complex employee relations cases, develop strategic solutions, and integrate compliance and ethical practices into the organizational culture.
• Work in partnership with global and regional Compliance, Ethics, and Legal teams to ensure alignment with corporate standards and relevant regulatory frameworks.
• Analyze employee relations data to identify key trends and provide actionable insights that inform the development of improved employee relations programs and processes.
• Lead and support compliance awareness sessions and training programs covering policies, risk management practices, and other pertinent issues to ensure consistent understanding across all teams.

Additional Information

USP does not accept unsolicited resumes from third-party recruitment agencies and is not liable for fees from recruiters or agencies unless a specific written agreement is in place.