Director Stakeholder Communications

About the Role

New Zealand Customs Service is seeking a senior leader to spearhead its communications efforts, focusing on internal and external engagement. This permanent, full-time position is based in Wellington. The role is crucial for communicating the organization's vital work in national security, economic well-being, and public trust, including border protection, disrupting illicit trade, and facilitating the safe movement of people and goods. You will have the opportunity to shape the narrative around these important functions and guide engagement on high-profile issues.

What You'll Lead

As the Director Stakeholder Communications, you will be responsible for the strategic direction of the Communications and Engagement function. This includes overseeing internal and external communications, stakeholder engagement, media relations, channel management, events, and ministerial servicing. You will collaborate with senior leaders to advance strategic priorities, enhance organizational alignment, manage reputational risks, and support the achievement of long-term outcomes. You will lead a team dedicated to clear, confident, and purposeful communication, adept at managing complex and rapidly evolving environments. Your responsibilities will involve shaping the organization's strategic narrative, guiding key stakeholder interactions, and positioning Customs to address opportunities and emerging issues. Developing and leading a high-performing team, fostering collaboration, and ensuring accountability will be key aspects of this role.

What You'll Bring

• Extensive senior leadership experience in communications, stakeholder engagement, media relations, and ministerial servicing.
• A comprehensive understanding of the public sector, including government operations, political neutrality, ministerial protocols, and the significance of public confidence and reputation.
• Demonstrated success in strategy development and execution within complex operational settings.
• Proven experience in managing reputational risks and navigating politically sensitive situations.
• Strong people leadership skills, with a focus on coaching and developing senior team members.
• Proficiency in utilizing data, insights, and digital tools for informed decision-making.
• Exceptional written and verbal communication abilities, capable of delivering clear and impartial advice.
• The ability to obtain and maintain a Top-Secret security clearance.
• A relevant tertiary qualification or equivalent senior-level professional experience.

Why You'll Enjoy Working Here

Customs offers a purposeful and collaborative work environment where employees are committed to making a difference. The organization invests in professional growth through on-the-job training, formal development programs, and leadership initiatives. They support career progression across various roles and promote an inclusive workplace culture. Flexible working arrangements are considered based on operational needs. Benefits include discounted health insurance, complimentary on-site gyms at select locations, and three service holidays in addition to four weeks of annual leave.

How to Apply

All applicants must be New Zealand citizens or New Zealand permanent residents and must be able to obtain and maintain an Organizational Security clearance. This specific role requires a Top Secret level security clearance. Permanent residents must meet specific residency criteria and may need to provide police certificates from certain countries if they have travelled abroad. A clear police record is mandatory. Applicants will also undergo a drug test. To apply, submit an up-to-date CV and a cover letter detailing your suitability and motivation for the role. For further details, consult the attached position description or contact Suzanne Leahy (Senior Corporate Recruitment Advisor) at Suzanne.leahy@customs.govt.nz. Applications close at 11 pm on Wednesday, 24 June 2026. Early applications are encouraged as shortlisting may occur, and the role could close sooner. New Zealand Customs Service manages its recruitment independently and does not engage with recruitment agencies at this stage. The organization is committed to diversity and inclusion and welcomes applications from all qualified individuals.