Director, Event Management

About Shangri-La Group

Shangri-La Group describes itself as a warm, people-focused organization built on genuine care and mutual respect. The company emphasizes values such as honour, family-like relationships, a supportive workplace, work-life balance, recognition for effort, and attractive benefits.

Shangri-La Rasa Sentosa, Singapore is a beachfront resort located about 15 minutes from the city. It features 454 guest rooms and suites designed in natural tones, each with a private balcony or terrace facing the ocean or landscaped gardens. The property positions itself as a peaceful island retreat with spa experiences and fine dining.

Role Overview

The organization is seeking a Director, Event Management to lead the events function and help drive revenue, service excellence, and team performance.

Key Responsibilities

• Head the Events Management team and work with the Singapore Centre of Excellence Sales Leaders to meet overall events sales revenue targets.
• Coordinate closely across Hotel Operations, COE Sales, Global Sales Office, and sister hotels to support business expansion and deliver top-tier event services.
• Create and roll out training and development initiatives that strengthen the capability and effectiveness of the Events team.
• Share practical recommendations and feedback with operations teams to raise service standards, improve workflows, and lift efficiency.
• Set annual banquet and catering revenue budgets, define profitable pricing approaches, and prepare monthly event profit and loss reports to track financial results.
• Make sure every guest touchpoint and event experience reflects a high standard of quality and customer satisfaction.
• Deliver memorable events and outstanding service through strong planning, execution, and team coordination.

What They Are Looking For

• Passion for event management, supported by relevant industry experience.
• A confident and diplomatic leadership style that builds a positive, supportive, and reliable team culture.
• A self-motivated, target-driven mindset with the courage to challenge conventional approaches and think creatively.
• Strong planning and organizational ability, attention to detail, and a consistently guest-first mindset.
• The ability to juggle multiple priorities and contribute additional time when necessary to achieve objectives.
• Excellent sales, communication, and interpersonal skills for engaging clients and internal stakeholders.
• Awareness of current industry developments and market practices to stay competitive.
• A proactive attitude toward challenges and continuous improvement.

Additional Information

This is a full-time onsite role based in Singapore, Singapore. No salary, number of openings, or start date was stated in the source information.