Digital Business Analyst

Role overview

Heartland takes a different approach, working in small, empowered pods made up of cross-functional specialists who focus on solving genuine customer problems. In this Digital Business Analyst role, you will help shape ideas into strong digital outcomes that deliver real value.

What the role involves

You will own your own workstream within a delivery pod, guiding it from early discovery through to release. Working alongside your Delivery/Digital Manager, developers, and quality teams, you will turn business needs into workable, testable solutions and help carry them through to production.

• Collaborate with a cross-functional pod to deliver high-quality solutions that address stakeholder needs.
• Support the Delivery/Digital Manager in keeping a steady flow of problems ready for the team to solve.
• Build a strong understanding of how customer-facing teams operate and where digital support can help them most.
• Work comfortably across both business and technical contexts.
• Gather and document requirements, then create test cases to support delivery.
• Suggest solutions that can scale and be reused where possible.

What success looks like

You should be an outcome-driven communicator who adapts easily, performs well in a fast-moving environment, and enjoys building strong working relationships. A curious, analytical mindset and fresh thinking will help you do well in this role.

Experience and capabilities

• Solid experience as a Business Analyst, preferably in financial services or digital delivery.
• A demonstrated ability to spot issues and turn them into practical solutions.
• Experience working in agile or other collaborative delivery environments.
• Strong writing skills, with the ability to keep communication concise and adjust it for different audiences.
• Comfort acting as a bridge between stakeholders and technical teams.
• Ability to produce clear, well-structured documentation.

About the organisation

Heartland is an NZX/ASX-listed financial services group with ambitious growth plans. The group includes Heartland Bank in New Zealand and Heartland Bank in Australia. It offers recognised savings and finance products to a wide customer base that includes business owners, farmers, and retirees. A major part of Heartland’s strategy is to digitise everything it does so it can deliver services in a scalable way, improving speed and rates for customers.

Culture and inclusion

Heartland describes itself as innovative, collaborative, and ambitious, with a strong focus on inclusion and employee wellbeing. The business offers genuine learning and career development opportunities and encourages involvement in internal groups such as Manawa Whenua, the Rainbow Committee, the Diversity & Inclusion Committee, and the Green Team.

The organisation states that it is a Living Wage Employer, a Hearing Accredited Workplace, and has achieved the Rainbow Tick. It is an equal opportunity employer and welcomes applications from everyone. If you need adjustments during the application or interview process, such as a sign language interpreter or speech-to-text support, you can request them. You may also choose to share your pronouns in your application.

Eligibility

Applicants must be eligible to work in New Zealand.

Additional information

There is no salary information, vacancy count, or start date provided in the source.