Deputy Store Manager

Role overview

Zara is seeking a Deputy Store Manager for its Birmingham store. This is a fast-moving, commercially focused leadership role for someone who can lead confidently from the floor, keep a large store running smoothly, and deliver strong outcomes through people, product and pace.

In this position, you will partner with the General Manager to oversee day-to-day store operations, including sales, stock movement, team performance and the customer journey. You will act as an important link between departments, helping ensure efficient execution while maintaining a high-energy shop floor.

The role is highly hands-on and varied, requiring ownership, composure under pressure and a continuous drive to improve performance.

Commercial and operational focus

• Drive store results and work toward exceeding key performance indicators.
• Coordinate with Product, Operations and Customer Experience teams to improve sales outcomes.
• Keep stock moving efficiently and maintain healthy product availability.
• Spot opportunities for improvement and act on them quickly.
• Maintain strong operating standards across the store.

People and leadership

• Lead, encourage and develop a large, varied team.
• Oversee rotas, productivity and payroll while staying within budget.
• Support hiring, performance reviews and succession planning.
• Work with HR on employee relations and wellbeing initiatives.
• Help build a positive, inclusive and high-performing workplace culture.

Customer experience

• Set the standard for excellent customer service.
• Partner with Customer Experience teams to improve the in-store journey.
• Ensure smooth execution across all customer touchpoints.

Compliance and standards

• Ensure Health & Safety, security and cash-handling procedures are followed.
• Protect stock and help minimise shrinkage through strong controls.
• Keep presentation and maintenance standards consistently high.

What the employer is looking for

• Background in a fast-paced, high-volume retail environment with leadership responsibility.
• Strong commercial judgement and confidence working with KPIs and data.
• Experience leading sizeable teams and improving performance.
• Excellent organisation, planning and prioritisation skills.
• Resilience, adaptability and a practical, solution-oriented approach.
• Strong communication and influencing ability.
• Interest in fashion, product and delivering a great customer experience.

Why this role stands out

Inditex offers a dynamic environment where ownership is valued and your contribution is visible every day. The business supports growth and development, giving you room to build your career while making a real impact.

Inclusion and recruitment support

The company is committed to diverse and inclusive teams and welcomes applicants from all backgrounds. Support and reasonable adjustments are available throughout the recruitment process if needed.