Department Manager

About the Role

As a Department Manager, you will lead and motivate your team while helping build an inclusive, collaborative, and entrepreneurial workplace. Your focus will be on delivering a strong store experience for customers and colleagues, maintaining excellent operational and visual standards, and using sales insights to improve results and profitability.

What You’ll Do

You will oversee day-to-day department performance across customer experience, sales, operations, team development, and visual execution. The role involves setting goals, monitoring results, coaching colleagues, and ensuring the department runs efficiently and in line with brand standards.

• Own the full OMNI customer experience in your store, including visual and commercial presentation aligned with global guidelines.
• Represent the H&M brand positively in every customer interaction.
• Identify department strengths and commercial opportunities, then take action to improve performance.
• Set and review sales and budget targets, and build plans to improve results.
• Make sure customers receive great service across the store and that the team actively sells and supports product promotion.
• Track and encourage promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Run the department in a cost-conscious manner.
• Maintain correct fitting room and checkout routines, including transactions, returns, and exchanges.
• Ensure administrative routines for both people and operations are completed accurately.
• Stay current on fashion trends, brands, products, competitors, and relevant influencers.
• Ensure the team provides product and fashion knowledge during customer interactions.
• Lead recruitment, onboarding, performance management, upskilling, and team development.
• Carry out performance reviews and succession planning to support business and team needs.
• Share knowledge with the team and support a culture of feedback, learning, and collaboration.
• Work closely with the in-store Visual Merchandiser team on planning and execution.
• Organize team schedules and planning.
• Communicate regularly with store colleagues through daily and weekly meetings to inform, motivate, and inspire.
• Ensure all procedures, routines, and legal requirements are followed in the store.
• Take part in onboarding, training, and other learning opportunities relevant to the role.
• Keep the sales floor, stockroom, and back-of-house areas clean, tidy, and organized.
• Maintain strong fashion presentation, garment care, and commercial standards.
• Ensure healthy stock levels and provide allocation input to the Area team.
• Manage the garment flow from delivery to presentation, including fitting room routines and use of internal tools and technology.
• Support OMNI services and in-store technology such as the Instore Care App, Click & Collect, and Smart Store tools.
• Maintain effective pricing displays and signs across the store in line with local and global strategies.
• Keep back-of-house areas updated with key information, health and safety details, and general tidiness.
• Handle daily store opening and closing responsibilities.

Who You Are

To succeed in this role, you should be a confident leader who enjoys taking responsibility for others and driving results. You should be commercially minded, comfortable working with numbers and statistics, and able to solve problems in a practical and analytical way.

Additional Information

The posted compensation is an expected hourly base salary range, but the exact figure is not specified in the source. The role is classified as non-exempt and hourly, with EEOC code SLS. The job posting notes that responsibilities may change and that additional duties may be assigned at the company’s discretion.

Benefits and Perks

The company offers a broad benefits package, including development opportunities across the globe, staff discounts, wellbeing support, and various leave and insurance-related benefits. Employee discounts extend across multiple H&M Group brands, and eligible employees are included in the H&M Incentive Program.

Inclusion and Hiring Practices

The organization emphasizes diversity, equity, and inclusion, and asks applicants not to include a cover letter to help reduce bias in the hiring process. Reasonable accommodations are available for candidates who need support during the application or interview process.

Company Overview

H&M’s purpose is to make fashion accessible for everyone and to encourage self-expression. The company emphasizes personal growth, taking on new responsibilities from day one, and building a workplace where colleagues can be themselves and contribute to an inclusive culture.

Note on Compensation

The employer states that the compensation range was determined in good faith for this location and role at the time of posting. Final pay may differ based on qualifications and may be updated in the future.