Data Analyst, MFN RCX

About the team

The Worldwide Returns & ReCommerce (WWRR) organization at Amazon works to reduce returns-related cost, waste, and defects while improving value for customers, the business, and the environment. The group brings together business, product, operations, data, and software engineering functions to manage the full lifecycle of returned and damaged items. Its culture is fast-moving and inclusive, with a focus on long-term value creation and practical innovation.

Within WWRR, teams collaborate across functions to help customers find good-value used, rental, and open-box items, maximize the value of Amazon products, improve the returns experience, and make reverse logistics more efficient. The role sits in a high-impact environment where analysis directly influences business decisions and outcomes.

Role summary

As a Data Analyst, you will break down complex business problems, uncover actionable insights, and spot opportunities through business intelligence, data mining, and visualization. You will work with internal stakeholders and cross-functional partners to improve operations, support decision-making, and communicate findings clearly to both technical and non-technical audiences.

This position requires someone who can independently drive issues to resolution, use multiple data sources and analytical approaches, and present insights in a concise, decision-ready format.

Key responsibilities

• Apply analytics and data mining methods to solve complicated problems and support business decisions.
• Use the right tools and approaches to identify risk and abuse patterns and help lower bad debt.
• Analyze customer behavior and suggest hypotheses for policy changes.
• Tackle analytical questions and communicate both the process and results clearly.
• Develop analysis for product launches and offer launch recommendations.
• Summarize findings, create dashboards and visualizations, and surface trends, anomalies, and key patterns.
• Partner with business, engineering, and other internal teams to align on priorities and deliver outcomes in the chosen area of focus.

Qualifications and preferred background

The source listing also includes a set of qualifications and preferred items that appear to be associated with a different operations-focused role. These are retained below as provided in substance:

• At least 2 years of program or project management experience.
• At least 3 years of Computerized Maintenance Management System (CMMS) program experience.
• At least 3 years of experience as a maintenance planner or scheduler in industrial maintenance, manufacturing, or distribution environments.
• At least 3 years of advanced Microsoft Word and Excel experience.
• A bachelor’s degree in a relevant field, or 2+ years of full-time Amazon RME (BB/3P) experience.
• Ability to work a flexible schedule or shift, including weekends, nights, and/or holidays.
• Knowledge of Lean principles and DMAIC methodology is preferred.
• Experience with MS Access and SQL is preferred.
• Experience gathering requirements and writing clear, detailed requirement documents is preferred.
• Experience using Microsoft Project is preferred.
• Experience with material handling systems installation, operation, and maintenance is preferred.
• Experience working in an analytical environment with cross-functional teams is preferred.

Benefits and compensation

The base pay range for this role in Bellevue, WA is USD 80,200 to 97,400 per year. Compensation may also include sign-on payments and restricted stock units, with final pay depending on experience, qualifications, and location.

Amazon states that its benefits package may include medical, dental, and vision coverage; prescription coverage; basic life and AD&D insurance; optional supplemental life plans; employee assistance program support; mental health support; medical advice line access; flexible spending accounts; adoption and surrogacy reimbursement coverage; 401(k) matching; paid time off; and parental leave.

Equal opportunity and accommodation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Candidates who need a workplace accommodation or adjustment during the application, interview, or onboarding process can request support through Amazon’s accommodation resources.

Additional information

Company: Amazon.com Services LLC

Job ID: A10416712

Location: Bellevue, WA, USA