Customer Support Specialist

LINQ is a rapidly growing software company dedicated to empowering K-12 district teams by streamlining operations. Our cloud-based solutions integrate finance, HR, nutrition management, and payments into a single platform, reducing administrative burdens and allowing districts to allocate more resources to classrooms. We are trusted by 30% of U.S. school districts, serving millions of students and processing payroll for hundreds of thousands of educators. Our team is comprised of talented, committed problem-solvers who value challenging and meaningful work, mutual respect, and continuous improvement. We pride ourselves on being attentive, patient, communicative, and solutions-focused for our customers.

• Act with Integrity & Build Trust: Operate with the highest standards of integrity, transparency, honesty, and accountability to build and maintain trust.
• Deliver Excellence: Consistently exceed client expectations by anticipating needs, providing swift solutions, and communicating effectively to cultivate lasting relationships.
• Embrace Challenges: Foster a growth mindset, viewing challenges as opportunities for learning, growth, and improvement to stay at the forefront of innovation.
• Collaborate & Act as One Team: Leverage diverse skills, ideas, and perspectives through open communication, shared goals, and mutual respect to drive excellence and innovation.

The Customer Experience department at LINQ is central to our mission of supporting K-12 schools and districts. We focus on building trust, solving problems, and ensuring customer success with our solutions. Our team provides comprehensive support, from onboarding and training to troubleshooting, guiding administrators and educators through their daily challenges.

This role is responsible for providing technical support across LINQ Digital's full product suite, reporting to the LINQ Digital Customer Support Manager. As a key member of the customer support team, you will offer professional assistance to LINQ Digital customers. Ideal candidates will have prior experience supporting school district personnel, school staff, or student parents with software. Experience in K-12 education or accounting knowledge is a plus. You will collaborate across departments to deliver an exceptional customer experience and resolve customer issues effectively.

• Customer Support: Deliver outstanding customer service by fostering strong relationships with our customer base, maintaining professionalism, courtesy, and respect in all interactions.
• Problem Solving: Act as a consultant for all nutrition software products, effectively troubleshooting and resolving issues using available tools and resources. This includes managing inquiries via phone, email, and chat to provide optimal client solutions. All customer issues will be documented in Salesforce.
• Training Documents: Contribute to the development of training materials for both customers and internal use.
• Product Documentation: Document enhancement requests and software defects for the development team. Create a Salesforce ticket for every customer interaction.
• Self-Development: Continuously enhance and expand comprehensive knowledge of all LINQ Nutrition product lines through available training resources.

• Demonstrated discretion and independent judgment.
• Exceptional verbal and written communication abilities.
• Strong organizational skills with meticulous attention to detail.
• Proficiency in computer usage and Microsoft Product Suites.
• Previous experience in software or technical support, preferably within a SaaS environment.
• A friendly and professional demeanor, with a capacity for teamwork.
• A genuine passion for effective problem-solving or prior experience in a customer support/service role.
• Patience and emotional intelligence, particularly in high-stress situations.
• A commitment to meeting schedules and deadlines.
• A Bachelor’s degree or equivalent experience in a relevant field.

• Salesforce
• Microsoft Suite
• Dialpad
• Fully Story

Limited travel may be required during peak seasons. A valid Driver’s License is necessary.

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. Information regarding federal employment rights and protections is available via the EEOC Equal Employment Opportunity Poster. For affirmative action plans or policy statements, contact HRHelp@linq.com. Individuals requiring reasonable accommodation during the application process should contact HRHelp@linq.com. This contact is exclusively for accessibility assistance; other inquiries will not receive a response.