Customer Success Manager

About the Role

Centorrino Technologies (CT) is looking for a Customer Success Manager to join its team in Melbourne or Sydney. The company describes itself as a community-focused technology business that aims to improve customer experience and has received recognition as a Great Place to Work in 2025 and a Top 5 Inspiring Workplace for 2026, alongside an eNPS score of 68.

In this position, you will focus on long-term client satisfaction, retention, and account growth by delivering guidance, support, and service excellence. The role plays an important part in developing strong client partnerships, helping customers get the best outcomes from the company’s products and services, and coordinating closely with internal teams to resolve issues and improve the overall experience.

Key Responsibilities

• Oversee a portfolio of customers and build dependable relationships that help them consistently gain value from the services provided.
• Serve as the main contact for clients, taking time to understand their business priorities, objectives, and changing requirements.
• Strengthen customer satisfaction, retention, and account expansion through proactive communication and account planning.
• Spot opportunities to increase account value through upselling, cross-selling, and introducing relevant services.
• Run regular strategic reviews and meetings with operational and senior stakeholders.
• Work closely with Service Delivery, Sales, Technical Services, and Projects teams to ensure a smooth customer journey and strong results.
• Represent customer interests internally and make sure issues, feedback, and priorities are handled effectively.
• Track customer health, identify risks early, and prepare action plans to support engagement and long-term success.
• Guide customers through the adoption of new technologies and services so they can make the most of their investment.
• Keep customer success plans and account records up to date and share insights that contribute to better service and customer outcomes.

Requirements

• Prior experience in Customer Success, Account Management, Service Delivery, or another client-facing position.
• Demonstrated ability to build trust and influence people across different levels of an organisation.
• Strong verbal and written communication, presentation, and stakeholder management capabilities.
• A customer-focused approach with a genuine commitment to delivering excellent outcomes.
• Experience identifying growth opportunities while still prioritising retention and customer satisfaction.
• Well-developed organisational and problem-solving skills, with the ability to juggle multiple priorities.
• Working knowledge of managed IT services, cloud, infrastructure, networking, cybersecurity, and modern workplace solutions.
• Experience with technology vendors such as Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware, or similar platforms.
• A collaborative style and the ability to work effectively with Sales, Service Delivery, Technical, and Project teams.
• A valid Vulnerable People Check / Working with Children Check (WWCC) and Police Check are required.

Perks and Benefits

• Hybrid working is available for most roles, supported by team anchor days to encourage collaboration.
• Ongoing training and development opportunities to support career growth.
• Access to a broad range of discounts and benefits.
• Choice of IT equipment to help you work effectively, plus cost-price technology for personal use.
• Regular team events that celebrate achievements and help build connections across the business.

Culture and Inclusion

CT says it values innovation, inclusivity, and a diverse workforce. The company encourages applications from people with varied backgrounds and aims to create a workplace where every voice is heard.

Additional Information

This role is based in Sydney, New South Wales, Australia, and the opportunity is described as onsite. The employer also mentions Melbourne as another possible location in the broader role description. No salary details, vacancy count, notice period, or start date were provided.