Customer Success Manager

About Vironix Health

Vironix Health is a health technology company based in Austin that is reimagining chronic care with AI-powered remote patient monitoring (RPM) and chronic care management (CCM). The company works with physician groups and nephrology practices across the country to improve outcomes through data-led, technology-enabled care coordination.

The team values speed, ambition, and ownership, and is building for long-term impact in a fast-moving environment.

Role Overview

The organization is hiring a Customer Success Manager / Director-level leader who can combine relationship management, analytical thinking, and self-direction. This role sits at the crossroads of clinical operations and technology, and will represent Vironix to physician and practice partners while helping ensure they realize value, stay engaged, and expand the relationship over time.

This is a hands-on, high-accountability position rather than a traditional support role. The successful candidate will be expected to create and scale the customer success function from the beginning, work effectively with data and systems, and operate with the urgency typical of an early-stage company. Someone who is comfortable with uncertainty, enjoys building repeatable processes, and can turn customer trust into durable partnerships will be a strong fit.

Key Responsibilities

• Manage the complete post-sale relationship for physician groups, nephrology practices, and other clinical partners.
• Act as the main contact for doctors and practice administrators, building confidence, encouraging adoption, and handling escalations.
• Lead strategies to improve patient retention and monitor core metrics to surface risks and growth opportunities early.
• Support renewals and expansion conversations using a consultative approach centered on demonstrated value.
• Create and update reporting dashboards and quarterly business review materials that clearly show program performance to clinical stakeholders.
• Introduce tools and operating workflows that reduce friction for customers and help the CS function scale efficiently.
• Work closely with clinical operations, product, and technology teams to turn customer feedback into product and process improvements.
• Develop repeatable playbooks for onboarding, engagement, escalation handling, and renewals.

Requirements

• 3 to 7 years of experience in customer success, account management, or client services, ideally within health tech, SaaS, or another data-focused B2B setting.
• Strong comfort working with data, including pulling reports, building dashboards, analyzing trends, and presenting insights in a clear, persuasive way.
• Excellent communication skills with the ability to adapt messaging for both clinical audiences and internal technical teams.
• Direct experience owning renewal outcomes and retention metrics, with an understanding of the levers that influence them.
• Startup-minded approach: proactive, resourceful, and able to build structure and repeatable processes without waiting for direction.
• Working knowledge of customer success platforms, CRM systems, and reporting tools; experience in RPM, CCM, or value-based care is a plus.
• Must be based in Austin, TX or willing to relocate, with the ability to attend in-person meetings periodically.

Bonus Points

• Experience in healthcare, health IT, or direct work with physician practices.
• Experience helping build a customer success function at an early-stage company.
• Exposure to chronic care management or remote patient monitoring programs.
• Comfort using Google Workspace, project management tools, and BI/reporting platforms.

Benefits

• Work that directly contributes to better outcomes for patients living with chronic conditions.
• Startup culture with real ownership and the opportunity to grow into a leadership position.
• Competitive base pay between $100,000 and $140,000, plus a performance bonus linked to retention and expansion.
• A collaborative, low-ego team environment that values speed, candor, and execution.
• Austin-based role with flexibility; the position is hybrid and includes occasional in-person collaboration.