- Experience
- Any
- Salary
- GBP 1,200 – GBP 1,400 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Eligibility
- Applicants should be comfortable working remotely, communicating with UK-based clients, and taking full ownership of their tasks. The role is best suited to candidates who want a long-term position in a small, fast-growing team.
- Resume
- Required to apply
Job description
About the role
STRATA is a content agency headquartered in Edinburgh, Scotland, focused on video-led content for founder-run businesses and personal brands across the UK. The team is expanding quickly and is looking for a remote Customer Success Manager based in Cape Town to keep client work moving smoothly, on schedule, and to the expected standard.
In this position, you will act as the main connection point between clients, editors, the videographer, and the founder. Your role is to spot delays early, maintain quality across deliverables, and ensure the client experience feels organised and reliable from start to finish. You will report directly to the founder and play an important part in the company’s growth.
What you will do
- Handle everyday communication with clients, including updates, approval requests, and follow-ups for feedback.
- Review edited content carefully before it is sent to clients or scheduled, checking against the brief, visual quality, and copy accuracy.
- Publish content through Metricool across Instagram and LinkedIn.
- Coordinate with the videographer to ensure footage is uploaded after shoots, stored properly, and easy to retrieve.
- Prepare monthly performance reports for each client by gathering and presenting data clearly.
- Keep every client’s content calendar organised and on schedule across all platforms and deadlines.
- Take ownership of the workflow so the founder does not need to constantly chase progress.
What the company is looking for
- Background in social media, with an understanding of how Instagram and LinkedIn work and what types of content perform well.
- Exceptional organisation and a system-driven approach so tasks do not slip through the cracks.
- Excellent written and spoken English for direct communication with UK-based business owners.
- Prior management experience with the confidence to enforce deadlines and standards.
- A self-directed work style suited to a fully remote environment.
- Comfort using tools such as Metricool, Notion, and Google Drive, plus the ability to learn new systems quickly.
- Strong attention to detail, including the ability to catch issues such as typos, incorrect hashtags, or poor image crops before publication.
Who this role suits
- People who want to contribute to a small, growing team rather than work in a large corporate environment.
- Those who take responsibility for solving problems instead of escalating everything upward.
- Candidates who value both quality and timeliness in their work.
- Applicants seeking a long-term position.
Who should not apply
- People who rely on close supervision to stay on track.
- Those who are comfortable with average output or believe “good enough” is sufficient.
- Candidates who struggle with straightforward feedback.
Application instructions
Applicants are asked to send a short Loom video of up to 2 minutes introducing themselves, explaining what they are currently doing, and sharing why this opportunity interests them. The video should feel natural and conversational rather than scripted. A link to the CV should also be included.
Additional information
This is a key hire for the business and is expected to have a major influence on future growth.
Compensation
The pay range is £1,200 to £1,400 per month for a full-time remote role.