Customer Success Manager

About Givebutter

Givebutter is a widely loved fundraising and CRM platform built for nonprofits and changemakers. It brings fundraising, event management, donation forms, donor management, email campaigns, and text messaging into a single tool, helping organizations simplify their tech stack and work more efficiently. The platform is free to use under a fully transparent tip-or-fee model.

The company has earned Great Place to Work® certification every year since 2021 and is rated #1 among nonprofit software companies on G2 across several categories. Its mission is to help people create positive change while keeping the work itself enjoyable and impactful.

Role Overview

Givebutter is looking for a strong, scaled Customer Success Manager who is motivated by helping nonprofit organizations achieve better fundraising results through technology. In this role, you will work with high-impact nonprofit customers to turn fundraising objectives into measurable outcomes.

You will act as a trusted guide, helping customers see value from Givebutter through thoughtful adoption, fundraising best practices, and alignment across stakeholders. The role focuses on customer outcomes, product adoption, retention, and expansion across a shared portfolio of accounts rather than a fixed book of business.

This position also involves using AI tools to improve efficiency at scale, such as summarizing customer context, drafting follow-ups, and spotting trends or risks across accounts, while still applying sound judgment and maintaining careful data practices.

What We’re Looking For

We’d love to hear from people who are energized by customer success and can clearly link customer objectives to product value. The ideal candidate builds credibility quickly, leads strategic conversations with confidence, enjoys solving complex problems, and works well in a collaborative, fast-moving environment. You should also be able to understand a customer’s situation quickly and explain solutions in a way that creates clarity and momentum, no matter how technical the audience is.

Responsibilities

• Act as a strategic advisor for nonprofit customers in short, outcome-driven engagements, helping them improve fundraising and donor engagement through Givebutter in a pooled coverage model.
• Run discovery conversations, create success plans, provide training, and offer strategic direction that increases adoption, value realization, retention, and growth.
• Develop deep product knowledge and connect Givebutter capabilities to customer goals, pain points, and opportunities.
• Experiment with and refine ways to use AI in daily work to improve efficiency and output while preserving strong judgment and clean data practices.
• Spot risks and growth opportunities early by combining AI, customer data, and account insights to drive proactive action.
• Work closely with cross-functional teams to improve the customer journey and represent customer needs internally.
• Deliver a mix of large-scale webinars, automated engagement, and targeted one-to-one customer interactions.

Requirements

• 2 to 5 years of experience in Customer Success, Account Management, Consulting, Sales, or another client-facing role.
• Proven ability to influence customer outcomes through strategic advice, relationship building, and problem-solving.
• Experience handling multiple customer engagements in a pooled or scaled model while working toward retention, growth, adoption, or broader business goals.
• Strong communication skills, including discovery, stakeholder management, and customer-facing presentations.
• Background in facilitating trainings, workshops, webinars, or customer education sessions.

Preferred Background

• Experience in a scaled or pooled customer success environment.
• Exposure to nonprofit fundraising, donor development, or advancement work.
• Familiarity with nonprofit fundraising technology, CRMs, fundraising platforms, or similar software.
• Experience advising customers on fundraising strategy or campaign planning.

Benefits

• Remote work from one of the company’s 10 hubs: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.
• Medical, dental, and vision coverage paid fully for employees, plus access to HSA and FSA accounts.
• 50% coverage of medical, dental, and vision premiums for eligible dependents.
• Talkspace access through the health insurance plans for mental health support.
• 3% 401(k) match for eligible employees.
• Flexible PTO with uncapped vacation time and company holidays.
• A one-week company-wide Wellness Week each summer for rest and recovery.
• 12 weeks of paid parental leave and leave-planning support through Aidora.
• Company-paid UrbanSitter membership plus care credits for childcare, elder care, pet care, and household help.
• Home office support, including company-sponsored equipment such as laptops, monitors, and modern tech.
• Monthly coworking stipend for workspaces or cafés.
• Up to $50 per month in charitable giving support to a verified nonprofit on Givebutter.
• Learning and development reimbursement opportunities.
• Mission-driven work supporting the charitable sector.

Interview Process

The typical hiring process includes a recruiter screen, a hiring manager interview, an assessment, a values-based interview, reference checks, and then an offer if selected. Most interviews include an AI note-taking tool.

Additional Information

The company encourages women and nonbinary candidates not to self-select out if they do not meet every requirement, and invites them to apply even if they match only part of the profile. The role compensation range is stated as $96K.

Important Notes

This role is a full-time remote position based around the Seattle hub. The role uses AI tools as part of daily workflow, and applicants should be comfortable working with them responsibly.