Customer Success Manager

Role overview

This is a full-time, on-site opportunity in Munich for a Customer Success Manager focused on enterprise accounts. The position is centered on building durable client relationships, improving customer outcomes, and contributing to a fast-moving growth environment. It comes with a high degree of independence, direct access to leadership, and the chance to help define internal processes.

Compensation includes a competitive salary along with an equity stake.

Key responsibilities

• Act as the primary contact for enterprise customers and own their satisfaction and retention.
• Guide new clients through onboarding and implementation so they reach value quickly and adopt the product smoothly.
• Represent customer needs in discussions around product direction and roadmap planning.
• Help customers realize measurable improvements such as cost savings and operational efficiency.
• Provide training, guidance, and best-practice support to drive product adoption.
• Partner closely with product, sales, and engineering teams to bring customer feedback into the business.
• Take ownership of new initiatives and operational processes with the expectation of creating lasting impact.

Requirements

• 1 to 3 years of experience in customer success, account management, SaaS, B2B, or consulting.
• Strong communication ability, including confidence when speaking with senior executives and C-level stakeholders.
• A proactive, empathetic, and solution-focused approach to problem solving.
• Good analytical thinking with the ability to simplify and explain complex topics clearly.
• Native-level German (C2) and fluent English (C1).
• Must be willing to work on-site in Munich and travel occasionally to customer locations.
• Exposure to construction, supply chain, or trades-related environments is considered an advantage.

Benefits

• Competitive pay plus equity with voting rights.
• Freedom to influence internal processes and contribute to product roadmap discussions.
• Direct collaboration with founders and senior leaders.
• Strong potential for rapid growth in a venture-backed startup.
• Access to advanced AI tools and mentoring support.
• Additional perks including free dinners, an Urban Sports Club membership, and discounted apartments close to the office.
• A flat organizational structure with quick decision-making.

Hiring process

• Initial application through a talent partner.
• Introductory conversation with one of the co-founders.
• Practical assignment followed by a role-play and a cultural fit interview.
• Paid in-person day in Munich.
• Final offer and reference verification.