Customer Success Manager

Role overview

SportsKey is hiring a Customer Success Manager to report directly to the Head of Customer Success. This is a full-time position based in a hybrid setup, with three days each week spent in the Dublin office. The role is expected to begin as soon as possible, and compensation will be aligned to experience.

About the company

SportsKey is a rapidly expanding global sports technology business focused on helping more people participate in sport. Its software is designed to save organisations time, improve participation, and make better use of sports facilities. The company aims to become a global leader in its field and is building a strong customer success function to support that ambition.

What the role involves

As the Customer Success Manager, you will take ownership of an assigned portfolio of customers across the full lifecycle. Your work will include onboarding new clients, encouraging product adoption, spotting opportunities for account expansion, and managing renewals from start to finish. You will serve as the main contact for your accounts, develop trusted relationships, and help ensure customers consistently realise value from the platform.

• Guide new customers through a clear and well-structured onboarding process so they are set up for long-term success.
• Proactively strengthen account usage and uncover expansion opportunities while acting as a reliable advisor to customers.
• Manage renewals independently, including forecasting, handling risks, and supporting account growth year after year.
• Represent customer needs internally by feeding insights to the Product team to help inform the roadmap.
• Support customer service channels when required and help maintain a consistently strong experience across the team.

What the company is looking for

The ideal candidate is motivated by SportsKey’s mission, enjoys building lasting relationships, and genuinely wants customers to succeed. You should be self-driven, well organised, and comfortable taking ownership of outcomes. A commercial approach is important, along with the ability to identify opportunities and move them forward. Clear communication and the ability to work across teams are also essential.

Requirements

• At least 3 years of experience in Customer Success, Account Management, or another customer-facing role.
• Prior SaaS experience is preferred.
• A strong history of managing a portfolio of accounts and achieving retention or growth goals.
• Excellent organisational and communication abilities.
• Comfort working across several priorities in a fast-moving, customer-focused environment.

Core values

• Focus on small daily improvements.
• Take ownership and deliver results.
• Enjoy the process and recognise wins.
• Keep innovating.
• Aim to be the best in the world.

Application instructions

Applicants should send a CV and cover letter by email to the company’s careers address. Applications that do not include a cover letter will not be considered. The closing date is Friday 3rd July.

Additional information

Reporting line: Head of Customer Success.

Location: Hybrid, with 3 days in the Dublin office.

Job type: Full-time.

Salary: Based on experience.

Start date: ASAP.