Customer Success - Implementation & Enablement Manager

About the Company

Tread is an AI-first operating system built for the $660B construction materials logistics industry, supporting the aggregate, asphalt, and concrete that go into roads, bridges, and buildings across the country. Its customers include large enterprise producers and contractors working on major infrastructure projects, as well as family-run hauling fleets that have supported the movement of these materials for years.

Much of this industry still relies on paper tickets, phone calls, and disconnected scale houses. Tread is creating the software layer that modernizes how this work gets done.

In March 2026, the company passed $1Bn in monthly delivered load value on its platform. It is growing quickly, operates at approximately ~$XM ARR, and its enterprise customers depend on its data every day to reconcile real freight, real money, and real P&L. Tread is viewed by those customers as a critical business system.

The company is a Series A startup backed by Mucker Capital and is in a strong growth phase. This role is suited to someone who values ownership and wants to help shape a potentially life-changing outcome.

About the Role

Tread is shifting customer onboarding away from the founding team, and this position owns the human-led side of that process. As the Implementation & Enablement Manager, you will manage the manual work needed to get customers live, build the training content behind self-serve onboarding, and spend time in the field with the drivers, foremen, and dispatchers who use the product day to day.

This is far more than classroom-style training. It requires being present where the work actually happens and making sure frontline users feel prepared and capable. Because customers are spread across the United States, the role is designed for someone who enjoys travel and working directly with users on-site.

The operating model is intentional: the ops team owns the self-onboarding system itself, while this role handles everything that requires a person — coordination, content creation, and hands-on enablement with both new and existing customers. If you want a position with meaningful ownership, direct influence on customer outcomes, and frequent time in the field, this is a strong fit.

Key Impact Areas

• Manage the onboarding workflow by owning manual touchpoints, timelines, and internal/external handoffs so every implementation stays on schedule.
• Develop and maintain training guides, resources, and enablement materials that support the self-service onboarding experience.
• Serve as the customer owner from the Closed/Won stage until the customer reaches end-to-end platform goals.
• Train frontline users in person, including drivers, foremen, dispatchers, and operators, so they can confidently use Tread in daily operations.
• Plan and run enablement-focused customer events for both new and current customers, including logistics, content, and post-event follow-through.
• Track implementation progress across active accounts, identify when customers become unresponsive, and step in early to prevent stalled onboarding or account risk.
• Measure and improve the metrics that indicate success, including time to value, onboarding NPS, early churn, stall rate, and the percentage of customers who self-onboard.

What You Bring

• Willingness to travel often, since the most important work happens on customer sites rather than locally.
• 3 to 6 years of experience in customer implementation, onboarding, solutions consulting, or technical customer success within a B2B SaaS company.
• Hands-on experience training frontline workers such as drivers, operators, or field teams, rather than only conducting software training in office settings.
• Background managing multi-stage implementation projects from kickoff through full adoption, not just launch.
• Ability to create clear, practical training content and translate complex workflows into materials that customers can use easily, in collaboration with Marketing for design support.
• Strong project management instincts and the ability to coordinate multiple customer engagements, events, and priorities without missing deadlines.
• Confidence working effectively in different environments, from a dispatcher’s truck yard to an operations leader’s boardroom.

Why Tread

• Own the implementation and enablement function end to end, with meaningful responsibility and direct impact on retention.
• Spend time in the field instead of being confined to an office, with work that is visible and tangible.
• Have a direct connection to customer retention, since your work influences whether customers continue using the platform.
• Join a small, high-caliber team where strong execution is highly visible.
• Help define how this function evolves as the company scales.

Compensation

The base salary for this role is $80,000 to $100,000, with a bonus opportunity tied to onboarding and customer success KPIs. Final base pay will depend on location, experience, skill set, and overall fit for the position.

Additional Information

This is a full-time, onsite role based in the United States. The work is highly field-oriented and requires regular travel to customer locations.

The role includes ownership of customer relationships from Closed/Won through attainment of end-to-end platform goals, along with accountability for onboarding and adoption performance metrics.

Performance bonus eligibility is tied to onboarding outcomes and customer success KPIs.

Compensation range: $80K to $100K.