Customer Service Representative

Role overview

Point72 is hiring a motivated, professional Customer Service Representative for a remote, part-time position. The role centers on supporting customers across email, chat, and phone while contributing to a smooth, positive service experience. It is a strong fit for someone who enjoys helping others, tackling issues independently, and working in a professional setting.

Key responsibilities

• Handle customer questions and requests by email, chat, and phone in a courteous, empathetic manner.
• Support customers with account-related concerns and service requests.
• Share clear and accurate information about products and services.
• Record customer conversations and cases in internal systems.
• Route complicated matters to the right internal team when needed.
• Work in line with company service procedures and internal standards.
• Keep interactions respectful, professional, and positive.
• Resolve customer issues quickly and effectively wherever possible.

Qualifications

The role requires at least 1 year of customer service experience, along with strong spoken and written communication skills. Candidates should be comfortable working on their own in a remote setup, have basic computer skills, pay close attention to detail, and maintain a dependable internet connection. A high school diploma or an equivalent credential is required.

Preferred experience

Experience working remotely, exposure to CRM tools, and prior support experience through email or chat are considered advantageous.

Compensation

Pay is offered at $28 to $35 per hour, with estimated annual earnings between $58,000 and $72,000.

Benefits and perks

• Flexible part-time work schedule
• Remote work arrangement
• Paid training
• Support for career growth and development
• Collaborative team environment
• Recognition for strong performance
• Opportunities for advancement
• Professional and encouraging workplace culture

Why this role may appeal to you

• You can work on a schedule that better suits your lifestyle.
• You can perform the job from your preferred location.
• The compensation is positioned competitively above typical market levels.
• You will strengthen your customer service and communication capabilities.