Job description

Job Overview

This position is for a Customer Service Representative who will act as the primary contact for customers. The role focuses on answering questions, handling concerns, and delivering a courteous, efficient experience through email, live chat, and phone support.

It is well suited to someone who brings empathy, strong attention to detail, and a genuine interest in assisting others.

Key Responsibilities

Handle customer questions across email, chat, and phone while maintaining a prompt and professional approach.
Address complaints, requests, and service concerns with care, precision, and empathy.
Keep accurate records of customer conversations and actions in CRM software.
Pass more complex matters to senior support staff or management when required.
Explain products or services in a clear and confident manner.
Gather customer insights and feedback to help improve service quality and overall experience.
Coordinate with internal teams to support smooth and timely issue resolution.

Required Qualifications

Completion of high school or an equivalent qualification is needed; an Associate’s or Bachelor’s degree is preferred.
At least 6 months of experience in customer support, customer service, or another client-facing position.
Excellent verbal and written communication abilities.
Comfort working in a busy environment and managing several tasks at once.
Basic computer literacy, including familiarity with CRM platforms.
Strong analytical thinking, problem-solving ability, and active listening skills.

Preferred Skills

Background in customer experience or customer success is an advantage.
Ability to speak more than one language is a plus, though not mandatory.
Prior experience in remote support or digital customer service environments is helpful.

What We Offer

Salary that is competitive and aligned with experience.
Flexible remote working arrangement.
Training and onboarding support.
Room to grow into roles within customer experience or operations.
A supportive team environment centered on learning and professional development.