Customer Service Expert (Remote within APAC region, Contract)

About the Role

INFUSE is a B2B demand generation company that supports organizations with audience, buyer, and account engagement solutions. The company operates globally across more than 60 countries and has earned recognition on the Inc. 5000 list along with 60+ industry awards, including Inc. Best Workplaces.

This opportunity is for a Client Success Specialist who is motivated by delivering excellent client experiences, building strong relationships, and contributing to customer satisfaction and business growth. The role offers exposure to different industries and a collaborative environment where employee contribution and continuous improvement are valued.

Key Responsibilities

• Develop trusted, long-term relationships with clients.
• Make sure solutions are delivered on time and aligned with each client’s goals.
• Share updates on monthly and quarterly initiatives with both internal teams and external stakeholders.
• Spot opportunities for growth within the territory and work closely with sales teams to support revenue expansion.
• Handle difficult client requests and resolve escalations when needed.
• Support administrative and operational work such as data entry, updating internal tools, and coordinating schedules.

Candidate Profile

• Demonstrated experience handling client relationships, ideally in hospitality, client success, or sales.
• Excellent verbal and written communication abilities, along with strong people skills.
• Comfort managing multiple priorities accurately in a busy, fast-moving setting.
• Genuine empathy for client needs and the ability to respond effectively.
• Problem-solving mindset with a proactive approach to finding solutions.

Hiring Process

Applications are reviewed manually by recruiting professionals, with no machine-learning screening used at this stage. Shortlisted candidates may be asked to complete a video interview for the hiring manager’s review, followed by a test or brief project. Final stages include an interview with the hiring manager and/or interview panel through a live meeting or Zoom. The company does not conduct interviews through text message, Telegram, or similar channels, and no offer is made without a live conversation.

Equal Opportunity and Privacy

INFUSE states that it follows applicable privacy and security laws and refers candidates to its Privacy Policy for more information. The company is an equal opportunity employer and considers hiring decisions based on qualifications, merit, and business needs. It does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or other legally protected characteristics. Applicants from all backgrounds are encouraged to apply, with the company noting that diverse experience, culture, and perspective strengthen the team.

Additional Information

The role is intended for candidates who are comfortable working remotely within the APAC region. The posting highlights a supportive workplace focused on employee satisfaction, meaningful client relationships, and professional growth.