Customer Service Chat Support Representative
Kochi, Kerala, India · Full Time
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- Experience
- Any
- Salary
- INR 300,000 – INR 450,000 / year
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates who are willing to relocate to Ahmedabad, Gujarat and have strong English communication skills can apply. Graduation is not required.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
We are looking for a Chat Support Representative for an e-commerce BPO environment. The role involves assisting customers through chat and email while maintaining clear and professional communication throughout each interaction.
Location and Relocation
This position is based in Ahmedabad, Gujarat. Candidates should be open to relocating there for the role.
Working Hours
The shift pattern is rotational, including night shifts.
Compensation
The pay range for this position is INR 26,000 to INR 40,000 per month. In addition, a night shift allowance of INR 40 per hour is provided, which can add approximately INR 2,000 to INR 8,000 extra.
Responsibilities
You will be expected to respond to customer questions, resolve concerns, and deliver support via chat and email in a timely and professional manner.
Candidate Profile
Strong verbal and written English communication skills are essential for this role.
Perks and Benefits
Benefits include cab facility, subsidized meals, and a 5-day hotel stay.
Additional Information
Graduation is not mandatory for this role.
The hiring company is a recruitment firm working with international BPO and KPO employers, and no placement fee is charged to candidates.