- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Candidates with a minimum of 2 years’ experience in customer support, claims, or administrative work within an insurance or compliance-related organization can apply. The employer also encourages applications from people of all backgrounds.
- Resume
- Required to apply
Job description
About Reserv
Reserv is an insurtech company building and nurturing advanced AI- and automation-led tools that make claims handling faster and simpler. Established by experienced insurtech leaders with strong backgrounds in SaaS and digital claims, the company is backed by Bain Capital and Altai Ventures and started operating in May 2022. Its mission is to remove heavy manual work from the claims process and raise the bar for TPAs, insurance technology providers, and adjusters.
The company is looking for people who enjoy working in a busy, changing environment and who are motivated by solving long-standing challenges in the claims industry.
About the Role
This position sits within the insurance contact center and is ideal for someone who is highly organized, attentive to detail, and confident supporting customers. You will often be the first person to speak with customers when they report a new claim, while also helping adjusters with administrative work that keeps claims progressing.
The role involves collecting and entering claim data, handling claim-related paperwork, and making sure information moves accurately and efficiently through each stage of the process. It suits someone who performs well in a fast-moving setting, enjoys solving problems, and takes pride in creating a positive customer experience.
Key Responsibilities
- Take inbound calls to register new claims and respond to customer questions about existing claims.
- Collect claim details, verify the information, and enter it accurately so cases can be assigned and set up without delay.
- Track and complete a queue of administrative work while meeting service-level expectations.
- Sort, review, and upload incoming emails and documents into the appropriate claim records.
- Draft routine claim communications such as acknowledgement notices and closure letters.
- Work closely with claims adjusters so they receive complete, accurate information needed to advance cases.
Qualifications
- At least 2 years of experience in customer support, claims handling, or administrative work in an insurance or compliance-focused environment.
- Strong spoken and written communication skills, with a professional and empathetic approach.
- Well-developed organizational ability, including the capacity to manage priorities and work to deadlines.
- Excellent accuracy and careful attention to detail when entering and managing data.
- Comfort using computers, including Google Workspace tools such as Docs and Sheets, as well as internal systems.
Benefits
- Comprehensive health insurance coverage.
- Pension scheme with employer contributions.
- Competitive leave entitlement in addition to bank holidays.
- Company-funded industry qualifications after a qualifying period.
- Flexible work-from-anywhere arrangement to support work-life balance.
- Provided equipment such as an Apple laptop, a large second monitor, and other productivity-focused tools.
Additional Information
Reserv welcomes applicants from all backgrounds and values diversity in experience, perspective, and thought. The company believes these differences help drive innovation, sharper thinking, and stronger outcomes. Candidates who feel aligned with the role are encouraged to apply.