Customer Account Manager

Role overview

This opportunity is advertised for a partner organisation, which will handle applications and the remaining recruitment steps. The hiring company is seeking a Customer Account Manager in the United Kingdom.

In this role, you will oversee a portfolio of business customers across the full commercial journey, ensuring strong relationships, reliable renewals, and opportunities for account growth. The position blends account ownership, renewal coordination, sales enablement, and commercial operations, giving you a high level of independence from the outset. You will work with customers, vendors, and internal teams to deliver smooth commercial processes and unlock new business value. The environment is fast-moving, remote-first, and focused on using data, technology, and better processes to improve outcomes. This role is well suited to someone commercially driven who enjoys relationship management, handling complex customer portfolios, and supporting the growth of modern cloud and SaaS services.

Key responsibilities

• Own a portfolio of customer accounts and act as the main contact through every stage of the customer journey, covering qualification, pricing, quotations, negotiation, contract handling, renewals, and expansion.
• Build and run account engagement plans based on customer value, risk level, and growth potential, while keeping account management efficient even at scale.
• Strengthen retention and customer satisfaction by spotting upsell and cross-sell opportunities using usage data, customer input, and business requirement analysis.
• Support renewal work across the wider customer base to protect continuity of contracts, maintain revenue, and address renewal risks early.
• Partner with sales teams on larger opportunities by providing pricing input, commercial recommendations, documentation, and support on vendor-related matters.
• Develop and keep up-to-date standard commercial offers, pricing models, and packaged solutions that align with company goals and vendor rules.
• Draft and manage commercial paperwork such as quotes, order forms, contracts, statements of work, and associated agreements.
• Assist with presales tasks, including proposal writing, opportunity qualification, solution packaging, and commercial scoping.
• Coordinate with technology vendors and partners on pricing programmes, incentives, approvals, licensing needs, and commercial opportunities.
• Simplify complex pricing structures, licensing terms, and vendor policies into practical guidance for customers and internal stakeholders.

Experience and requirements

• At least 2 years of experience in account management, customer success, renewals, sales support, or another similar commercial customer-facing role.
• Demonstrated ability to manage customer relationships and commercial outcomes independently from first contact through renewal and expansion.
• Hands-on experience with pricing conversations, quotations, negotiations, contract workflows, and retention-focused activity.
• Strong planning and organisation skills, with the ability to handle a large portfolio and balance competing priorities.
• Exposure to technology, cloud services, SaaS products, licensing structures, or partner ecosystems is strongly preferred.
• Experience using CRM tools, spreadsheets, reporting systems, and data-led decision-making methods.
• Excellent written and spoken English communication skills.
• Strong stakeholder management skills, with the ability to work across sales, finance, operations, and external partners.
• Analytical thinking and the ability to recognise risks, opportunities, and ways to improve processes.
• Self-driven, proactive, and comfortable working independently in a fully remote setup.
• Genuine interest in automation, operational efficiency, and using technology to improve workflows and customer experience.

Benefits and work environment

• Fully remote role with flexibility to work from anywhere in Europe.
• Full-time employment with the chance to create impact quickly on an established customer portfolio.
• High ownership and autonomy in managing customer accounts and commercial decisions.
• Exposure to major cloud and technology ecosystems, including leading vendors and partner programmes.
• Direct collaboration with international customers and cross-functional teams.
• An existing portfolio, renewal pipeline, and commercial framework are already in place, enabling immediate contribution.
• A dynamic, entrepreneurial culture that values initiative, accountability, and results.
• Clear scope for professional growth and career progression as the business expands.
• A collaborative team environment centred on innovation, continuous improvement, and shared learning.
• An AI-enabled workplace that supports automation and smarter ways of working to boost productivity and impact.

Application and privacy notice

The hiring process uses an AI-assisted matching approach to help review applications quickly, fairly, and objectively against the role’s core requirements. Shortlisted candidates are shared with the hiring company, and interviews or assessments are managed directly by their internal team.

By applying, you acknowledge that your personal data may be processed to assess your application and shared with the hiring employer in line with applicable data protection laws, including GDPR. You may exercise your rights, including access, correction, deletion, and objection, at any time. AI tools may also support parts of the recruitment process, such as application review, resume analysis, response assessment, and inconsistency checks, but human judgment remains central to final hiring decisions.