Contract Manager

About M3 USA

M3 USA builds digital solutions for healthcare, life sciences, pharmaceuticals, and related sectors. Founded in 2000, the company has grown around a mission to use the internet to support better health outcomes and more efficient healthcare systems. Its trusted platforms connect physician communities worldwide and support medical education, job placement, and market research. The organization offers a fast-moving, innovative workplace where employees contribute to improvements in global health.

As the company continues to expand, it is looking for a Contract Manager to support its commercial contracting needs.

Role overview

This position is responsible for handling contracts from initial request through final closure, while ensuring terms are accurate, compliant, and aligned with business goals.

Key responsibilities

• Oversee the entire contract journey, including intake, drafting, review, negotiation, execution, amendments, renewals, and close-out for client, supplier, partner, and other third-party agreements such as MSAs, SOWs, and NDAs.
• Examine contract language, special clauses, and commercial terms including pricing, scope, intellectual property, confidentiality, service levels, and liability limits to spot risk and confirm alignment with policy, laws, and regulations.
• Create negotiation approaches and handle or support discussions in urgent situations; propose alternatives, record positions, and escalate unusual terms when approval is required.
• Prepare, edit, and route contract documents for internal review, approval, and signature, ensuring they are complete, accurate, and properly authorized before execution.
• Work with internal stakeholders such as Sales, Compliance, Finance, Legal, Information Security, and Management to gather input, validate requirements, and resolve issues quickly.
• Assess contract change requests, including amendments, change orders, and SOW updates; keep version history controlled and maintain a clear audit trail of approvals and departures from standard terms.
• Administer signed agreements by tracking obligations, deliverables, milestones, renewals, and notice periods, while supporting compliance and close-out activities.
• Improve contract administration processes, systems, procedures, templates, standard clauses, and negotiation guides to make workflows more efficient and shorten turnaround times.
• Advise internal teams on contract interpretation and commercial terms, and help deliver training and process updates to encourage consistent contracting practices.
• Keep contract records accurate in contract management systems, track KPIs such as cycle time, renewal pipeline, and exceptions, and prepare leadership updates when needed.
• Support commercial matters involving licensing, data use arrangements, renewals, and new business, coordinating with stakeholders to ensure timely completion and rollout.

Qualifications

• A bachelor’s degree or an equivalent qualification is required.
• At least 3 years of experience in a comparable role is needed.
• Background in market research contracts is preferred.
• Strong understanding of legal terminology and core principles related to commercial agreements.
• Ability to review legal documents carefully and verify accuracy.
• Experience using contract management software or platforms.
• Strong written and verbal communication skills.
• Advanced working knowledge of Microsoft Excel, Word, and Outlook.

Additional information

M3 USA may update this job description at any time to reflect business requirements.

Benefits

• Competitive pay and benefits package.
• Medical and dental coverage.
• Life, accident, and disability insurance.
• Prescription coverage.
• Flexible spending account.
• 401(k) plan with company match.
• Paid holidays and vacation time.
• Sick leave and a personal day.

Equal opportunity

M3 USA is an equal opportunity employer and supports an inclusive, diverse, and discrimination-free workplace. Employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex including pregnancy, age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity or expression, marital status, past or present military service, family or parental status, or any other protected status under applicable federal, state, or local law.