Community Manager

Role overview

The Community Manager will serve as the online voice and public presence of the client’s brand. This position focuses on building, nurturing, and sustaining an active digital community while strengthening the brand’s reputation and encouraging customer loyalty. The role works closely with the Account Management team to shape and execute engagement plans across social media channels and online forums.

Community building

• Design and roll out a structured strategy for community engagement.
• Plan approaches to expand the brand’s online audience and participation.
• Develop a loyal, active community of customers and brand advocates.
• Stimulate conversations, respond to questions, and keep community members involved.
• Provide a high standard of customer care in every interaction.

Content creation and planning

• Create FAQ documents and similar brand-support materials for internal use.
• Maintain an editorial schedule for community-focused content.
• Work with the account management team so content supports broader marketing objectives.
• Plan and publish posts on schedule with accurate, error-free delivery.

Customer support

• Respond promptly and professionally to customer questions, comments, and complaints, and escalate issues when needed.
• Serve as the link between the community and relevant internal teams to help resolve concerns.
• Consistently deliver a strong customer experience.

Moderation and compliance

• Review and moderate user-generated content and discussions to ensure they follow community rules.
• Protect brand standards and comply with social media policies.
• Coordinate smoothly with all teams involved in creative work, social calendar delivery, and publishing.

Analytics and reporting

• Monitor community engagement data and analyse performance trends.
• Prepare regular reports and insights on the effectiveness of community initiatives.
• Produce daily social media listening reports and competitor performance updates.
• Prepare end-of-campaign sentiment analysis reports.

Requirements

• Deep knowledge of Saudi culture and strong Arabic copywriting skills.
• Professional fluency in English.
• At least 5 years of experience managing communities for established brands.
• Strong familiarity with social media channels, online forums, and community management tools.
• Creative problem-solving skills and a proactive mindset.
• Customer-first approach with a genuine interest in community growth.
• Ability to work both independently and collaboratively.