Communication Specialist

Role overview

This long-term contract opportunity is for a Communication Specialist who will support a major customer communications initiative in the retail sector. The role centers on creating clear, persuasive messaging to help customers navigate a significant transition to a new payment platform over a one-year period. It calls for a candidate with solid writing, planning, and coordination skills who can work smoothly with several business and partner teams.

What you will do

• Design and maintain a detailed communication plan that supports a large payment platform program and keeps deliverables on track.
• Draft customer-facing and internal communication materials that are consistent, clear, and tailored to different channels.
• Organize and update editorial schedules to manage timing, campaign milestones, and content priorities.
• Work with cross-functional partners such as marketing technology, payments, and external business teams to align communication strategy and execution.
• Help drive awareness and adoption efforts that support a large customer base moving to a new payment provider within set timelines.
• Coordinate messaging across participating organizations to maintain brand alignment, clarity, and a unified customer journey.
• Assess communication results and stakeholder input to improve message effectiveness and engagement.
• Assist with communication planning tied to platform consolidation work as business requirements change.

Requirements

• At least 5 years of experience in communications, corporate communications, internal communications, or a closely related area.
• Proven background in building communication plans, messaging structures, and editorial calendars for complex initiatives.
• Strong copywriting ability with the flexibility to adapt messaging for varied audiences and delivery formats.
• Experience working collaboratively with cross-functional groups and multiple stakeholders.
• Exposure to marketing communications, customer communications, or change communication programs.
• Excellent written and spoken communication skills, plus strong attention to detail and message consistency.
• Ability to juggle several priorities in a fast-moving contract environment.

Additional information

This is a long-term contract role based onsite in Charlotte, North Carolina. The position supports a business-critical customer communication effort tied to payment platform transition work. The organization notes that contract and temporary professionals may be eligible for benefits such as medical, vision, dental, life and disability insurance, and access to a 401(k) plan. U.S. applicants must be legally authorized to work in the United States. The employer is an equal opportunity employer.

Company overview

The hiring firm is a specialized talent solutions company that places professionals into contract, temporary, permanent, finance and accounting, technology, marketing and creative, legal, and administrative/customer support roles.