- Experience
- 3–5 yrs
- Salary
- USD 60,000 – USD 90,000 / year
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- Work from home
- Eligibility
- Experienced professionals with a background in call center or collections management, especially those who have led remote teams and are based in Sarasota, Florida, may apply.
- Resume
- Required to apply
Job description
Role overview
National Service Bureau is hiring an experienced Collections Manager to lead a call center and collections team. The organization specializes in accounts receivable management and subrogation and has expanded significantly over the past 34 years. The ideal candidate is a motivated, accountable leader who is committed to personal growth and can maintain a high standard of professionalism while working with consumers and managing a team.
What you will do
- Track, analyze, and report on team performance, service levels, KPIs, and other key metrics.
- Recommend practical action steps based on performance insights.
- Support ongoing training and skill development for the team.
- Put call center and collections operating plans into action.
- Provide day-to-day supervision and personnel management.
- Run regular one-on-one meetings and annual reviews.
- Suggest staffing adjustments based on workload and results.
- Enforce company policies and ensure team accountability.
Required experience and capabilities
- At least 3-5+ years of experience managing high-volume collections operations.
- Background in leading a remote team.
- Experience planning call center schedules and managing call campaigns.
- Strong command of call center and/or collections leadership practices.
- Consistent results focus with the drive to meet daily targets.
- Solid analytical thinking and problem-solving ability.
- Good understanding of compliance requirements and the importance of following them.
- Professional, upbeat attitude and a collaborative approach.
- Ability to coach, motivate, and inspire a team.
- Willingness to model the company’s core values.
Core values
- Follow through.
- Be engaged.
- Think first.
- Be respectful.
- Be accountable.
Benefits and workplace culture
- Competitive salary.
- Employer-paid medical, dental, and vision insurance.
- 401(k) plan with employer matching contributions.
- Paid time off.
- Employee Assistance Program (EAP) provided by the company.
- Monday to Friday schedule with no nights or weekends.
- Diverse, friendly, and positive team environment.
- Strong focus on work-life balance.
- Performance-based incentives.
- Opportunities for advancement.
Location requirement
This role is remote, but the candidate must be based in Sarasota, Florida.