Collection Specialist

About the role

This is a full-time on-site opportunity in the Finance function based in the Riyadh Region, Saudi Arabia. The role focuses on handling customer receivables, following up on overdue balances, improving cash flow, and maintaining a positive customer experience while working within a collaborative and quality-driven workplace.

About the company

The employer is recognized as a Top Employer and emphasizes strong people practices, collaboration, inclusion, growth, and wellbeing. The organization values ethical conduct, sustainability, employee engagement, and a culture where performance, trust, and mutual respect are encouraged and recognized.

Key responsibilities

• Work with both BPO and in-house teams on credit control, collections, and dispute resolution activities.
• Support the resolution of complex collection cases and help drive them to closure.
• Carry out dispute root-cause reviews and implement corrective actions from start to finish.
• Where local rules require it, make the initial collection contact in person.
• Handle transactional activities for accounts that remain under local finance responsibility.
• Manage dispute routing for accounts that are handled locally.
• Log invoice disputes in the collections and dispute management system as soon as they arise.
• Launch and track the dispute workflow by sending cases to the relevant internal stakeholders for resolution.
• Apply the collection approach defined for the assigned retained accounts.
• Conduct structured collection calls with customers.
• Ask customers for payment commitments and record those promises accurately.
• Coordinate with customer service and inbound teams for the assigned customer portfolio so questions and disputes are resolved quickly and collections can proceed smoothly.

Candidate profile

• Hold a Bachelor’s degree or Diploma in Finance, Accounting, or Economics.
• Bring 3 to 6 years of experience in collections.
• Be a native Arabic speaker with strong English communication skills, both spoken and written.
• Have excellent communication, negotiation, and customer-handling abilities.
• Have prior experience using SAP.
• Be comfortable working with Microsoft Office tools, especially Excel.
• Demonstrate strong analytical and problem-solving capability.
• Possess strong interpersonal skills for sensitive customer conversations.
• Show careful attention to detail and the ability to stay effective under pressure and tight deadlines.

Additional information

The role description does not mention a stipend or salary, and no specific number of vacancies, start date, or application deadline has been provided. A public career link is referenced in the source, but no external link is included here.