Coffee Packing & Production Assistant

Role overview

This position is a key part of the roastery operation at Ponaire, where the main focus is on supporting everyday production, packing, and fulfilment activities at the Newport site. The work is practical and hands-on, with responsibility for getting coffee products ready accurately and on time.

The role involves preparing customer orders, handling online sales dispatches, maintaining product quality, and working closely with the wider production team to keep operations running smoothly.

Key responsibilities

• Pack customer orders carefully, quickly, and to the correct specification.
• Pick, verify, and prepare online web orders so every item is correct before it leaves the site.
• Pack a range of coffee items, including bags, boxes, and subscription shipments.
• Cross-check orders against picking lists and any customer-specific instructions.
• Make sure products are labelled properly, sealed securely, and presented to the company’s standards.
• Prepare wholesale and café orders for either collection or delivery.
• Help with the day-to-day running of the production room, including weighing and preparing coffee.
• Use packing equipment safely and efficiently.
• Support grinding, portioning, and other coffee preparation tasks when needed.
• Keep production and packing records accurate and up to date.
• Handle coffee products with care so freshness and quality are preserved.
• Inspect products before dispatch to confirm they meet quality expectations.
• Check packaging, labels, date marks, and overall presentation.
• Flag any quality concerns or order mismatches immediately.
• Follow proper stock rotation methods.
• Monitor packaging and production supplies and help keep them organised.
• Assist with stock rotation, finished-goods organisation, stock counts, and inventory checks.
• Keep the production area clean, organised, and safe at all times.
• Follow all food safety, hygiene, and health and safety procedures.
• Clean and look after production and packing equipment.
• Report equipment faults or issues without delay.
• Work alongside the roastery and operations teams to support daily priorities.
• Contribute ideas that help improve packing flow and process efficiency.
• Be flexible and ready to adjust to changing tasks during the day.

Working conditions

This is not a supervisory position and does not include line management duties.

The role is based at the Newport café and roastery site on Main Street, Newport, Co. Tipperary, Ireland.

Working hours are 7:30am to 4:00pm, Monday to Friday.

Skills and experience

Applicants should be able to work accurately in a busy environment, stay organised, and manage priorities effectively. Reliability, punctuality, and the ability to work both independently and as part of a team are important, along with a strong commitment to cleanliness, presentation, and product quality.

Experience in packing, fulfilment, production, warehousing, or food manufacturing would be an advantage. Previous exposure to online order processing or dispatch work is also desirable. Coffee-related experience is helpful, but not required.

A positive attitude, willingness to learn, strong work ethic, and a practical, hands-on approach are essential. The role also suits someone who pays close attention to detail and can adapt easily in a fast-moving setting.

Employment notes

This job description is intended as a guide to the main duties and responsibilities of the role. As the business develops, responsibilities may change or expand, so the outline should not be treated as a fixed or exhaustive list.