Client Success Manager, Social

About the Company

Bazaarvoice builds technology that helps shoppers make smarter decisions and helps brands and retailers connect with them more effectively. Its platform brings together a broad global network, consumer communities, and enterprise tools so companies can collect user-generated content, distribute it across retail, social, and search channels, and turn real-time feedback into actionable insights.

The company’s mission is to help close the distance between brands and consumers by delivering more relevant and trustworthy content at key moments in the buying journey. Founded in 2005 and headquartered in Austin, Texas, Bazaarvoice operates across North America, Europe, Asia, and Australia, and has been recognized as a Great Place to Work in several countries, including the US, Australia, India, Lithuania, France, Germany, and the UK.

This role sits within a team that helps leading brands and retailers use creator content and user-generated content to improve the shopping experience. The team works as a trusted advisor in the fast-moving social commerce space.

Role Overview

As a Client Success Manager focused on Social, you will oversee a defined portfolio of client accounts. Your main goals will be to drive product adoption, strengthen client satisfaction, reduce risk, and uncover growth opportunities. You will work with customers to recommend ways to use Bazaarvoice tools and services to support their business objectives, such as raising awareness and driving revenue.

What You Will Do

• Guide clients on how to get the most value from Bazaarvoice solutions, including social commerce, social media management, and syndication products that support social and on-site experiences and content creation.
• Carry out high-impact activities and manage the client journey across your portfolio using tools such as Salesforce, Gainsight, and Gong.
• Identify clients’ success measures and help them understand how to track and achieve those outcomes, especially around sourcing, amplifying, and displaying social and video content.
• Show stakeholders the business value they are gaining from Bazaarvoice.
• Monitor client health, document risks, and collaborate with cross-functional partners to reduce issues and improve outcomes.
• Encourage adoption of new product features to improve satisfaction and program results.
• Organize and prioritize your portfolio so you can balance automated outreach, one-to-many engagement, and one-to-one support.
• Spot patterns across accounts and turn those observations into best practices.
• Build strong expertise in social commerce and creator marketing, with working knowledge of social platforms and strategies such as Instagram, TikTok, and YouTube.

What You Need

• A proactive, positive mindset with strong creative problem-solving ability.
• A customer-first approach that keeps client interests at the center of decisions.
• Strong interest in social media and digital engagement.
• Excellent spoken and written English communication skills.
• Good time management, organization, and prioritization skills.
• The ability to meet deadlines and expectations with limited supervision.
• High energy, motivation, and enthusiasm for the work and the team.
• A bachelor’s degree along with 1-2 years of experience in account management, client success, sales, marketing, and/or social media is preferred.

Compensation

The expected base salary for this position is $85,000 to $90,000 per year. Final pay may vary depending on location, work experience, market conditions, education, training, and skill level. Bazaarvoice may offer compensation outside this range if business assumptions change during the hiring process.

Why Join Bazaarvoice

• Customer outcomes are central to how success is measured.
• The company values honesty, authenticity, and doing the right thing.
• Passion, drive, and curiosity are part of the culture.
• Innovation and experimentation are encouraged.
• Collaboration and inclusion are emphasized across teams.

Diversity, Inclusion, and Hiring Process

Bazaarvoice is an equal opportunity employer and considers candidates without regard to race, color, national origin, religion, age, disability, sex, pregnancy, gender identity, sexual orientation, genetic information, military or veteran status, marital status, or any other protected category under applicable law.

The company also notes that the selected candidate will need to complete a standard pre-employment background check, subject to prior written consent.

Bazaarvoice may use artificial intelligence tools during parts of the hiring process, such as application review, resume analysis, or consistency checks. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people.

If you would like more information about data handling during recruitment, you may contact the company directly.