Client Success Manager

Role overview

BizLibrary is looking for a Client Success Manager to help strengthen long-term client partnerships and ensure customers see lasting value from their learning and development initiatives. In this role, you will work closely with clients to align programs to business goals, support adoption, and contribute to measurable success across the customer lifecycle.

The position calls for at least 3 years of experience in client relationship management, along with excellent communication skills, strong organization, and a track record of building trusted client relationships.

What you'll do

• Support adoption and program performance so learning initiatives are rolled out effectively, used consistently, and tied to the client’s business priorities.
• Act as a strategic partner to client stakeholders by turning business problems into practical learning approaches.
• Develop and sustain strong relationships with stakeholders to keep alignment and engagement high.
• Track key success metrics such as adoption, usage, engagement, and stakeholder alignment, and help shape them positively.
• Spot client risks early, including weak adoption, low engagement, or organizational change, and coordinate response plans with internal partners.
• Own program launches and ongoing enablement while working cross-functionally to deliver a smooth client experience.
• Use data and insights to steer client strategy and help customers understand current performance and improvement opportunities.
• Look for expansion signals and collaborate with Client Account Executives on growth opportunities and client readiness.
• Represent the client internally, ensuring cross-team alignment while keeping delivery focused on agreed scope and value.

Qualifications

• At least 3 years of experience in customer success, consulting, or account management in a SaaS setting.
• Proven ability to increase adoption and engagement across a client portfolio.
• Strong relationship-building and stakeholder-influence skills, including work with program owners and senior leaders.
• Ability to review customer data, identify patterns, and turn findings into clear recommendations.
• Experience managing a portfolio of accounts, prioritizing work well, and staying effective in a fast-moving environment.
• Strong written, verbal, and presentation communication skills, with the ability to create polished, client-ready materials.
• Experience working across sales, product, and support teams to improve customer outcomes.

Digital and AI proficiency required

• Comfort using core business tools such as CRM systems like Salesforce, customer engagement platforms, and reporting dashboards.
• Ability to use data and systems to guide decisions, monitor client health, and shape strategy.
• Strong use of productivity tools such as Microsoft Office or Google Workspace to produce professional client materials.
• Ability to use AI tools such as ChatGPT or similar to work more efficiently, including summarizing call notes, drafting client messages and executive summaries, preparing meeting plans, and identifying risks and next steps from transcripts or data.
• Sound judgment when using AI, with attention to accuracy, confidentiality, and quality in client-facing work.

Benefits

• Opportunity to work from anywhere within the United States for most roles.
• Competitive compensation.
• Medical, dental, and vision coverage.
• Flexible paid time off.
• 401(k) plan with 100% vesting and a 4% employer match.
• 12 paid holidays.
• Company-issued laptop.
• Home office expense reimbursement.
• Employee referral bonuses.
• Short-term and long-term disability coverage.
• FSA and HSA options.
• Life insurance.
• Personal and professional development support.
• Employee assistance program for mental health support.
• Parental leave plus baby bonus.

Additional information

The company may use artificial intelligence tools during parts of the hiring process, such as application review, resume analysis, response assessment, and identifying possible inconsistencies or verification signals in submitted materials. These tools support the recruiting team but do not replace human judgment. Final hiring decisions are made by people. For more information about data processing, candidates may contact the company.

In addition to base pay, this role is eligible for incentive compensation.